Patrol Security Officer- Armed

Cambridge Security Services • Miami, FL

15d • Onsite

About The Position

We are seeking a reliable, professional armed Security Officer to support safety and security operations at retail stores in Miami, Florida. The role combines customer service with visible deterrence, frequent foot patrols, site awareness, and emergency response. Officers are expected to remain courteous and professional, follow company protocols, and use sound judgment to help maintain a safe and welcoming environment. Officers must act only as silent witnesses to suspected shoplifting and must not stop, detain, question, or accuse individuals. Situations should be safely de-escalated with the Manager-In-Charge rather than through physical detentions.

This is a full-time position paying $19.50 to $20 per hour, with 32–40 hours per week and required second-shift availability from 1500 to 2300. The work includes indoor and outdoor assignments, including exterior store and parking-lot patrols in varying weather conditions. Officers must remain standing for the entire shift while on post and be able to walk continuously during frequent patrol rounds.

Full-time employee benefits include major medical, dental and vision insurance, paid vacation, free uniforms, holiday premium pay at 1.5 times the hourly rate for hours worked on company-recognized holidays, industry-leading training, and a Work Perks Discount Program.

Requirements

• Valid Florida Class D and G security licenses.
• Valid driver’s license.
• High school diploma or equivalent.
• At least 21 years of age.
• Ability to pass a background screening and drug test.
• U.S. citizenship or authorization to legally work in the United States.
• Clear verbal and written communication skills, including the ability to communicate and write reports in English.
• Strong customer service and active listening skills.
• Ability to remain calm under pressure and evaluate situations effectively.
• Good judgment and situational awareness.
• Professional appearance, demeanor, and attitude.
• Ability to stand for the entire shift while on post.
• Ability to continuously walk on various surfaces during frequent exterior rounds.
• Ability to react quickly to emergencies and safely direct emergency crews.
• Auditory and visual ability to monitor the parking lot, communicate clearly, and respond to incidents or directions from the Manager-In-Charge.

Responsibilities

• Greet customers warmly at the store entrance and make direct eye contact while providing customer service.
• Conduct walking tours of the store’s front exterior and vestibule at least every 15 minutes.
• Inspect the store exterior for vandalism or damage and immediately report findings to the Manager-In-Charge and National Command Center.
• Monitor the parking lot for suspicious people and vehicles.
• Direct vagrants or loitering persons to leave the property and assist with removing unwanted persons as directed by the Manager-In-Charge.
• Accompany Front End Associates during cash pickups and deposits when requested.
• Accompany closing Store Associates to their vehicles when employee parking is off-site and the shift extends past closing.
• Act as a silent witness regarding shoplifting suspects; do not stop, detain, question, or accuse individuals.
• Respond to medical or fire emergencies by calling 911, protecting life safety, directing emergency personnel, and notifying the Store Manager.
• Prepare clear, concise, and legible incident reports for incidents involving customers, property damage, emergency responses, or physical confrontations.
• Maintain a clean, wrinkle-free, fully buttoned and/or zipped uniform and properly polished shoes.
• Complete all training required for the position.

Benefits

• Major medical
• Dental and vision insurance
• Paid vacation
• Free uniforms
• Holiday premium pay of 1.5 times the hourly rate for hours worked on company-recognized holidays
• Industry-leading training
• Work Perks Discount Program

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED