Patient Visit Specialist
About The Position
Performs visit closure activities to coordinate patient care while providing an exceptional patient experience for successful completion of next steps ordered by the clinician. Advanced scheduling for specialty or radiologic procedures. Recognizing payor requirements and obtaining prior authorization/certification/referrals for visits/procedures. Processes daily referral workqueues for authorization, deferring only those that require payor consideration. Primary Care and most Specialty Care offices must process STAT and ASAP referral workqueues for results received. Return scheduling knowledge to include the ability to scrub schedules for accuracy and efficiency in home department. Monitor in-baskets and reports for overdue results, waitlisted appointments, recalls, etc.
Requirements
- High school or equivalent
- Minimum 18 months experience in a clinical setting with significant MD interaction
- Must pass EPIC competency for Registration at completion of Epic Clerical
Responsibilities
- Coordinate patient care and ensure an exceptional patient experience
- Schedule specialty and radiologic procedures
- Obtain prior authorizations, certifications, and referrals as required by payors
- Process daily referral work queues for authorization, deferring only those needing payor consideration
- Handle STAT and ASAP referral work queues for Primary and Specialty Care offices
- Scrub schedules for accuracy and efficiency
- Monitor in-baskets and reports for overdue results, waitlisted appointments, and recalls
Benefits
- Medical
- Dental
- Vision
- Short-term disability
- Long-term disability
- Group term life insurance
- Optional voluntary benefits
- Employee Wellness rewards program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
