Patient Visit Specialist I

Trinity Health • Ann Arbor, MI

10d • Onsite

About The Position

The Patient Visit Specialist provides a high level of support and customer service for all patients and guests of the Cancer Center. Proactively coordinates the visit registration using all relevant systems and supports the patient visit through personalized attention to contact, check-in, check-out, and/or follow-up and other guidance to ensure the patient has a positive experience with the process. The Patient Visit Specialist provides a high level of support and customer service for all patients and guests of the Cancer Center. Proactively coordinates the visit registration using all relevant systems and supports the patient visit through personalized attention to contact, check-in, check-out, and/or follow-up and other guidance to ensure the patient has a positive experience with the process. Assures that patients who are unfamiliar with cancer center are personally guided to their destination and provided a "warm hand-off" to the staff. Works directly with the providers to assure proper coordination of care for each patient. Acts as a point of contact person for providers and staff with any patient scheduling questions or concerns.

Requirements

• High level of support and customer service skills.
• Proficiency in relevant systems for visit registration.
• Ability to provide personalized attention to patients.
• Skills in guiding patients and providing warm hand-offs.
• Ability to coordinate care with providers.
• Strong communication skills for addressing scheduling questions and concerns.

Responsibilities

• Proactively coordinates the visit registration using all relevant systems.
• Supports the patient visit through personalized attention to contact, check-in, check-out, and/or follow-up and other guidance to ensure the patient has a positive experience with the process.
• Assures that patients who are unfamiliar with cancer center are personally guided to their destination and provided a "warm hand-off" to the staff.
• Works directly with the providers to assure proper coordination of care for each patient.
• Acts as a point of contact person for providers and staff with any patient scheduling questions or concerns.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed