Patient Transporter-(Englewood Hospital)

Towne Park • Englewood, NJ

6d • Onsite

About The Position

The Internal Patient Transporter is a non-clinical, non-certified associate who provides attentive, friendly, and efficient hospitality services to patients throughout their hospital stay. The role transports patients within the hospital by wheelchair, stretcher, or bed and supports patient comfort, safety, privacy, and communication with clinical staff. The position also assists visitors with escorts and wayfinding as needed. Work is scheduled from 6:30 a.m. to 3:00 p.m., Monday through Friday. The majority of work is performed outdoors for extended periods, potentially for the entire shift, and may involve extreme heat or cold. Travel of up to 5% may be required.

Requirements

• High school diploma or GED.
• At least 18 years of age.
• Must pass a criminal background check, motor vehicle record check, and drug screen.
• Must complete the Wheelchair Safety Training course provided by Towne Park.
• Must complete HIPAA Training provided by Towne Park and, if required, by the hospital.
• One to three months of related experience and/or training, or an equivalent combination of education and experience.
• Able to read and write standard English; comprehend simple instructions, correspondence, and memos; and write simple correspondence.
• Able to present information effectively in one-on-one and small-group situations.
• Able to perform basic arithmetic with three-digit numbers, tens and hundreds, and units of money, weight, volume, and distance.
• Able to understand 24-hour and military time systems.
• Able to meet the listed physical demands, including extended sitting or standing, walking, stairs, bending, and lifting or moving objects.

Nice To Haves

• Customer service experience preferred.
• Internal patient transport experience preferred.
• Computer experience preferred.
• Knowledge of customer and personal service principles and processes.
• Knowledge of principles and methods for moving people.

Responsibilities

• Maintain a pleasant, friendly, and professional demeanor with patients, location staff, and coworkers; acknowledge and greet patients within 30 seconds and use the patient’s last name when appropriate.
• Explain transport procedures to patients, collect and return transport equipment, and ensure patient comfort, safety, and privacy.
• Communicate patient needs and arrivals or departures to appropriate clinical staff, complete a physical handoff, and confirm patient identity before transport.
• Ensure patients are not left unattended; transport and secure medical charts; use safe patient-handling techniques; escort visitors and provide wayfinding as needed.
• Use the patient transport tracking system or log sheets, provide oxygen tanks on transport equipment when requested, and follow hospital emergency codes and procedures.
• Maintain accuracy and composure under pressure; use appropriate greetings and telephone etiquette; remain in designated areas when not completing tasks.
• Conduct an effective room presentation and maintain knowledge of hospital and hotel outlets, meeting rooms, amenities, local attractions, and parking rates.
• Perform only duties outlined for the role unless directly approved by a Towne Park manager.

Benefits

• Eligible employees may enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits.
• Eligible employees may enroll in the company’s 401(k) retirement savings plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED