Patient Transporter-(Englewood Hospital)

Towne Park • Englewood, NJ

5d

About The Position

The Internal Patient Transporter is a non-clinical, non-certified associate who provides attentive, friendly, efficient hospitality services to patients during their hospital stay and transports patients within the hospital by wheelchair, stretcher, or bed. The role follows established procedures and specific directions, with work checked or verified frequently. Decisions are made within operational instructions and departmental guidelines; errors in judgment could affect the smooth and efficient operation of the department.

The transporter maintains a professional and welcoming manner, explains transport procedures, confirms patient identity, protects patient comfort, safety, and privacy, and communicates with clinical staff. The role also includes escorting visitors and providing wayfinding assistance as needed. The work schedule is 6:30 a.m. to 3:00 p.m., Monday through Friday. The hourly base pay is $17. Most work is performed outdoors for extended periods, potentially for the entire shift, and employees may face extreme heat and cold. Travel of up to 5% may be required.

Requirements

• High school diploma or GED.
• Must be at least 18 years old and pass a criminal background check, MVR check, and drug screen.
• Complete Towne Park’s Wheelchair Safety Training course.
• Complete HIPAA training provided by Towne Park and, if required, by the hospital.
• One to three months of related experience and/or training, or an equivalent combination of education and experience.
• Able to read and write standard English, comprehend simple instructions and short correspondence, write simple correspondence, and present information effectively in one-on-one and small-group situations.
• Able to perform basic arithmetic, including calculations with three-digit numbers and operations involving tens and hundreds, and use American money and customary weight, volume, and distance measurements.
• Able to understand 24-hour and military time systems.
• Able to meet the physical requirements of the role, including extended sitting or standing, walking, handling objects, reaching, climbing stairs, balancing, stooping, kneeling, crouching, crawling, and potentially running.
• Able to exert up to 100 pounds of force occasionally, up to 50 pounds frequently, and up to 20 pounds constantly to move objects.

Nice To Haves

• Customer service experience.
• Internal patient transport experience.
• Computer experience.

Responsibilities

• Maintain a pleasant, friendly, and professional demeanor with patients, location staff, and coworkers; greet patients within 30 seconds and use their last name when appropriate.
• Explain procedures to patients before transport, collect and return transport equipment, and ensure patient comfort, safety, and privacy.
• Confirm patient identity according to written standards and communicate patient needs and arrival or departure to appropriate clinical staff, including completing a physical handoff.
• Keep patients attended while in the transporter’s care, secure medical charts during transport, and use safe patient-handling techniques.
• Escort visitors between departments and provide wayfinding assistance as needed.
• Use the patient transport tracking system or log sheets correctly and provide oxygen tanks on transport equipment when requested.
• Know hospital emergency codes and procedures in accordance with Joint Commission standards; remain accurate and composed under pressure.
• Use the appropriate salutation and Towne Park phone etiquette, and post in appropriate areas when not completing tasks.
• Conduct an effective and efficient room presentation and know relevant hotel, hospital, outlet, and meeting-room locations, amenities, local attractions, and parking rates.
• Do not perform duties outside those outlined without direct approval from a Towne Park manager.

Benefits

• Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits, subject to eligibility requirements and plan terms.
• Employees are eligible to enroll in the company’s 401(k) retirement savings plan, subject to eligibility requirements and plan terms.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED