Transports patients, and equipment throughout the facility. Interviews patients and guarantors at the workstation or bedside to obtain all necessary information, including a copy of the patient or guarantor identification card. May perform patient discharge functions including, but not limited to, review of after visit summary (AVS), future appointment scheduling, and referrals. Explains polices including all regulatory and financial consent forms; secures all required signatures. Verifies insurance benefits including obtaining insurance card(s) and confirms coverage is active. Determines correct insurance filing order, if multiple insurance coverages are effective for that service. Obtains pre-certification and authorization. Collects patient out-of-pocket responsibility per collection guidelines. Provides patient estimates as requested. Prepares and balances a daily deposit of all payment collections. Provides exceptional customer service and ensures all questions and concerns are addressed in a timely and courteous manner. May guide the patient to appropriate destination for services. May schedule walk-in appointments for services offered. May confirm physician and prescription orders ensuring accuracy.
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Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED