Patient Transporter

Mary Free Bed Rehabilitation Hospital•Grand Rapids, MI

21h•Onsite

About The Position

A MFB Hospital Patient Transporter, working individually and as part of a team, will provide transportation from acute care hospitals to Mary Free Bed Rehabilitation Hospital. They may also provide transportation from Mary Free Bed Rehabilitation Hospital for appointments or home post-graduation. The Hospital Patient Transporter will assist therapist by ensuring vehicle availability and be able to handle all emergency situations with confidence and controlled emotions.

Requirements

High school diploma or GED
Must have a valid State of Michigan driver's license
Chauffeur license preferred, to obtain within first two weeks of employment
Must, within 90-day training period become certified in Basic Cardiac Life Support.
Customer service experience (Health Care industry preferred)
Ability to work flexible schedules and extended hours as needed.
Must have and maintain a driving record with no Operating While Intoxicated (OWI) or Operating While Visibly Impaired (OWVI) infractions and 4 points or less (to meet company fleet insurance requirements).
Must have problem resolution skills
Must have ability to manage multiple priorities and multi-task
Ability to work in inclement weather (hot, cold, rain, snow, etc.) for an entire shift.
Note: Shifts will not be cancelled due to inclement weather and all employees will be required to attend their scheduled shifts and maintain a high quality of work despite weather conditions
Ability to speak, read and write standard English language; to read and comprehend simple instructions, short correspondence, and memos; to write simple correspondence
Must be able to apply reasoning and understanding to carry out instructions furnished in written, oral, or diagram form
Must be able to understand 24 hour and military time systems

Nice To Haves

Bilingual
Previous hospital security or law enforcement experience
Computer experience

Responsibilities

Make eye contact and pleasantly greet each patient, visitor, and staff members; maintains a pleasant, friendly, and professional demeanor with all guests, client, staff members and coworkers to create favorable impressions
Ensures a safe and secure environment during transport for the patient and their belongings
Drive company vehicles for outings and other hospital activities with staff or patients for both short and long-distance trips of up to three (3) hours each way while remaining alert and maintaining a high level of professionalism, situational awareness, and decision-making abilities.
Display age-appropriate interactions when dealing with members, patients, visitors, and staff.
Transports patients, visitors, or other guests to different areas of the MFB campus by wheelchair or escorting them as needed.
Protects all hospital guest and staff’s confidentiality according to HIPPA requirements.
Creates and maintains an atmosphere of warmth, personal interest, and positive emphasis.
Maintains positive appearance and professional image
Adheres to hospital policies
Ability to function in an environment with possible exposure to blood borne pathogens or other potentially infectious/hazardous materials, and possible exposure to high or low temperatures as both inside and outside conditions indicate.
Must be able to effectively present information in one-on-one and small group situations to guests, clients, and associate
Ability to use communication devices (phones, radios, etc.) in a clear, concise, and professional manner to meet and exceed the internal and external customer service expectations.
Other duties as assigned
Demonstrate excellent customer service and standards of behaviors as well as encourages, coaches, and monitors the same in team members.
This individual should consistently promote teamwork and direct communication with co-workers and deal discretely and sensitively with confidential information.
Contribute by identifying problems and seeking solutions.
Promote patient/family satisfaction where possible; participates in departmental efforts to monitor and report customer service.