Patient Transporter Specialist - FT Days

Advocate Health and Hospitals Corporation•Charlotte, NC

23h•Onsite

About The Position

The Patient Transporter Specialist supports patients, visitors, and staff at Carolinas Medical Center by providing courteous assistance, coordinating access to facility services, and transporting passengers, equipment, and materials. The role includes greeting and directing people, assisting with luggage and vehicle access, processing valet tickets, parking and retrieving vehicles, and helping patients and visitors reach their destinations. The specialist also supports lobby and patient holding areas, maintains traffic flow at facility entrances, and helps enforce the tobacco-free environment policy. The position requires safe operation of company vehicles and patient transport equipment, including instructing passengers in vehicle safety. The specialist cleans, stores, and inspects transport equipment, reports defects, and helps maintain safe, clear facility spaces. Required training, education, certifications, meetings, and adherence to Advocate Health and departmental policies are part of the role.

Requirements

High school diploma or equivalent.
Valid driver's license.
Oral communication, written communication, and organizational skills.
Knowledge of Microsoft Applications.
BLS certification within 6 months.
Ability to stand and walk for long periods.
Ability to push and pull all modes of patient transport equipment.
Ability to lift a minimum of 50 pounds for moving and lifting patients.
Applicants must undergo a physical ability test as a condition of employment.

Nice To Haves

Minimum of 2 years' experience in a hospital, hotel, restaurant, or customer-oriented environment.

Responsibilities

Model a positive Advocate Health image and adhere to Our Advocate Health Way.
Greet and assist patients and visitors upon arrival.
Assist patients and visitors with luggage and with entering or exiting vehicles.
Process valet claim tickets according to operating procedures.
Safely park, secure, and retrieve vehicles in designated parking areas.
Direct patients, visitors, and staff to appropriate parking areas.
Participate in registering patients and visitors.
Coordinate assistance for patients and visitors traveling to destinations within the facilities.
Educate patients and visitors, answer questions about essential support services, and provide appropriate resources.
Safely operate company vehicles to transport passengers, equipment, and materials.
Educate and instruct passengers on vehicle safety.
Maintain traffic control at front drives and entrances, keeping fire lanes and no-parking zones clear.
Assist with enforcing the Tobacco Free Environment Policy.
Coordinate activities in the lobby, Discharged Patient Holding, Hospitality Suite Area, Maternity Express, and other areas.
Retrieve, clean, and store patient transport equipment.
Care for and maintain transport equipment so it is safe, clean, and ready for use.
Inspect equipment before and after use and immediately report defective equipment to a supervisor.
Monitor facilities for safety and cleanliness, including removing unattended equipment from hallways and keeping electrical panels, fire extinguishers, and emergency exits unobstructed.
Complete and maintain required training, educational programs, and certification.
Attend meetings as required.
Adhere to Advocate Health and departmental policies and procedures.