Patient Transporter Specialist - Atrium Health's Carolinas Medical Center FT

Advocate Health and Hospitals Corporation•Charlotte, NC

2d•Onsite

About The Position

This full-time Patient Transporter Specialist role at Atrium Health's Carolinas Medical Center is responsible for providing excellent customer service to patients and visitors. The role involves assisting with luggage, patient transport within the facility, valet parking services, and operating company vehicles safely for passenger and equipment transport. The specialist will also play a role in maintaining a safe and clean environment, enforcing policies, and coordinating activities in various lobby and patient areas. This position requires adherence to Advocate Health's standards and policies.

Requirements

High School Diploma or equivalent required.
Valid Driver's License.
Oral communication skills, written communication skills, and organization skills required.
Knowledge of Microsoft Applications required.
Must be able to stand and walk for long periods of time.
Must be able to push/pull all modes of patient transport equipment.
Ability to lift a minimum of 50 pounds for moving and lifting patients required.
Possible exposure to hazardous materials.
All applicants for this position are required to undergo a physical ability test as a condition of employment.

Nice To Haves

Minimum of 2 years' experience in a hospital, hotel, restaurant, or customer-oriented environment preferred.
BLS certified within 6 months.

Responsibilities

Greet and assist patients/visitors upon arrival to the facility.
Assist all patients/visitors with luggage and assistance in/out of vehicles.
Process valet claim tickets according to operating procedures.
Safely valet park, secure, and retrieve vehicles in the designated parking area.
Direct patients, visitors, and staff to appropriate parking areas.
Participate in the registration of all patients and visitors.
Coordinate activities to assist patients and visitors to desired designations within the facilities.
Provide education to patients and visitors and answer questions regarding essential support services and provide the appropriate resource(s).
Operate company vehicles in a safe and secure manner for the transport of passengers, equipment, and materials.
Educate and instruct all passengers on vehicle safety.
Maintain traffic control on the front drives and entrances by ensuring fire lanes and no parking zones are clear of traffic.
Assist with enforcing the Tobacco Free Environment Policy.
Coordinate activities in the Lobby, Discharged Patient Holding, Hospitality Suite Area, Maternity Express, etc.
Assist in retrieving, cleaning, and storage of all patient transport equipment.
Assist with care and maintenance of transport equipment to ensure equipment is safe, clean, and ready for use.
Inspect equipment before and after use to identify defective equipment.
Report defective equipment immediately to supervisor.
Monitor facilities to ensure the environment is safe and clean (ensuring unattended equipment is removed from hallways, not blocking electrical panels, fire extinguishers, or emergency exits).
Complete and maintain required training, educational programs, and certification.
Attend meetings as required.
Adhere to Advocate Health and departmental policies and procedures.

Benefits

Comprehensive suite of Total Rewards
Competitive compensation
Generous retirement offerings
Programs that invest in your career development
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program