Patient Transporter Specialist - PT

Advocate Health • Charlotte, NC

2d • $20 - $30 • Onsite

About The Position

The Patient Transporter Specialist provides guest services and patient support at Carolinas Medical Center. The role welcomes and assists patients and visitors, helps them navigate the facility, coordinates lobby and related service areas, and operates company vehicles to transport passengers, equipment, and materials. The specialist also supports valet parking, maintains safe traffic flow at facility entrances, and helps ensure transport equipment and public areas are safe, clean, and ready for use. The position is part-time, 20 hours per week, with weekday shifts and alternating weekends.

Requirements

• High school diploma or equivalent.
• Valid driver's license.
• Oral communication skills.
• Written communication skills.
• Organizational skills.
• Knowledge of Microsoft applications.
• BLS certification within six months.
• Ability to stand and walk for long periods.
• Ability to push and pull all modes of patient transport equipment.
• Ability to lift at least 50 pounds for moving and lifting patients.
• Must undergo a physical ability test as a condition of employment.

Nice To Haves

• At least two years of experience in a hospital, hotel, restaurant, or customer-oriented environment is preferred.

Responsibilities

• Represent Advocate Health positively by following Our Advocate Health Way.
• Greet and assist patients and visitors when they arrive at the facility.
• Help patients and visitors with luggage and getting into or out of vehicles.
• Process valet claim tickets according to operating procedures.
• Safely park, secure, and retrieve vehicles in designated parking areas.
• Direct patients, visitors, and staff to appropriate parking areas.
• Participate in registering patients and visitors.
• Coordinate assistance to help patients and visitors reach their destinations within the facilities.
• Educate patients and visitors, answer questions about support services, and direct them to appropriate resources.
• Operate company vehicles safely and securely to transport passengers, equipment, and materials.
• Instruct passengers on vehicle safety.
• Maintain traffic control at front drives and entrances, keeping fire lanes and no-parking zones clear.
• Assist with enforcing the Tobacco Free Environment Policy.
• Coordinate activities in the lobby, discharged patient holding area, hospitality suite area, Maternity Express, and other designated areas.
• Retrieve, clean, and store patient transport equipment.
• Maintain transport equipment and ensure it is safe, clean, and ready for use; inspect it before and after use and promptly report defects to a supervisor.
• Monitor facilities for safety and cleanliness, including removing unattended equipment from hallways and ensuring it does not block electrical panels, fire extinguishers, or emergency exits.
• Complete and maintain required training, educational programs, and certifications.
• Attend meetings as required.
• Follow Advocate Health and departmental policies and procedures.

Benefits

• Paid time off programs.
• Medical, dental, vision, life, and short- and long-term disability benefits.
• Flexible Spending Accounts for eligible health care and dependent care expenses.
• Adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.
• Competitive compensation, with potential premium pay and incentive pay for select positions.
• Opportunity for annual performance-based increases.
• Career development and well-being programs.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED