Patient Transporter & Night Shuttle Driver

UIOWA • Iowa City, IA

2d • Onsite

About The Position

University of Iowa Health Care’s Guest Services department is seeking a Patient Transporter & Night Shuttle Driver. This position is 100%, with a primary schedule of Monday through Friday from 9:30 p.m. to 1:00 a.m. Under general supervision, the role welcomes, assists, and transports patients and visitors to and from locations within UI Health Care using wheelchairs, patient beds, and carts. The position also collects and delivers wheelchairs in assigned areas and safely transports UI Health Care staff to designated parking lots through the Night Shuttle Service.

The role involves patient and guest service, inter-clinic and intra-hospital transport, and driving a passenger van for several hours at a time. The employee follows applicable safety guidelines, including BE GOLD compliance and Iowa DOT rules and regulations, and may assist with patient transfers and lifting using lifting equipment. This position has a blood-borne pathogen exposure risk and requires work indoors and outdoors, including in inclement weather.

Requirements

• Ability to read, write, and follow instructions.
• Possession of a valid driver’s license and ability to meet the University’s Fleet Safety Program requirements.
• Ability to regularly move heavy weight of 100 pounds and occasionally more than 250 pounds via wheelchair or bed.
• Ability to remain stationary and move for extended periods, including moving for long periods and across long distances.
• Ability to work in inclement weather and perform duties indoors and outdoors.

Nice To Haves

• Excellent customer service skills and experience working with the general public in a service environment.
• Excellent interpersonal communication skills and experience working with internal and external customers.
• Ability to use a mobile phone and other electronic devices.
• Ability to understand the basic floor plan of UI Health Care.
• Basic computer skills.
• Ability to safely drive all types of vehicles.
• Ability to exceed customer expectations.

Responsibilities

• Welcome and acknowledge guests according to appropriate standards, maintaining a professional attitude toward patients, visitors, and hospital staff.
• Provide inter-clinic and intra-hospital patient transportation using wheelchairs, patient beds, carts, and other modes of transportation.
• Collect and deliver wheelchairs in assigned areas.
• Anticipate and address guests’ service needs, provide superior customer service, and recognize and fulfill service recovery opportunities.
• Assist with patient transfers and lifting using lifting equipment when needed.
• Learn and share information about services and clinic or unit locations.
• Comply with patient confidentiality policies.
• Adapt to changes in scheduled hours and maintain a neat, clean, and professional appearance.
• Work effectively both independently and as part of a team, assisting others and supporting common goals and customer service.
• Follow safety guidelines detailed in BE GOLD compliance and all Iowa DOT rules and regulations.
• Drive a passenger van for several hours at a time, providing Night Shuttle Service for UI Health Care staff to designated staff parking lots.
• Perform other projects and duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed