Patient Transporter & Night Shuttle Driver

University of Iowa • Iowa City, IA

3d • Onsite

About The Position

University of Iowa Health Care’s Guest Services department is seeking a Patient Transporter & Night Shuttle Driver. This is a 100% position with a primary schedule of Monday through Friday from 9:30 p.m. to 1:00 a.m. Under general supervision, the employee welcomes, assists, and transports patients and visitors to locations throughout UI Health Care using wheelchairs, patient beds, and carts, and collects and delivers wheelchairs in assigned areas. The employee also safely and professionally drives UI Health Care staff to designated parking lots through the Night Shuttle Service.

The position requires a professional, compassionate, service-oriented approach; compliance with patient confidentiality and safety policies; and the ability to work effectively independently and as part of a team. The role involves driving a passenger van for several hours at a time, working indoors and outdoors and in inclement weather, and regularly moving heavy loads. The position has a blood-borne pathogen exposure risk.

Requirements

• Ability to read, write, and follow instructions.
• Possession of a valid driver’s license and ability to meet the University’s Fleet Safety Program requirements.
• Excellent customer service and interpersonal communication skills.
• Ability to use a mobile phone and other electronic devices.
• Ability to understand the basic floor plan of UI Health Care.
• Basic computer skills.
• Ability to safely drive all types of vehicles.
• Ability to move across long distances and remain in a stationary position for extended periods.
• Ability to perform duties indoors and outdoors.
• Ability to regularly move heavy weight of 100 pounds and occasionally move more than 250 pounds via wheelchair or bed.
• Ability to work in inclement weather.
• Ability to remain in a stationary position and move for extended periods.

Nice To Haves

• Experience working with the general public in a service environment.
• Experience working with internal and external customers.
• Ability to exceed customer expectations.

Responsibilities

• Welcome and acknowledge guests according to appropriate standards, maintaining a professional attitude toward patients, visitors, and hospital staff.
• Provide inter-clinic and intra-hospital patient transportation using wheelchairs, patient beds, carts, and other appropriate modes of transportation.
• Collect and deliver wheelchairs in assigned areas.
• Anticipate and address guest service needs, provide superior customer service, and recognize and fulfill service recovery opportunities.
• Assist with transferring and lifting patients using lifting equipment when needed.
• Learn and share information about services and clinic or unit locations.
• Comply with patient confidentiality policies and safety guidelines detailed in BE GOLD compliance, as well as Iowa DOT rules and regulations.
• Maintain a neat, clean, and professional appearance; work effectively independently and as part of a team.
• Drive a passenger van for several hours at a time to transport UI Health Care staff to designated parking lots through the Night Shuttle Service.
• Adapt to changes in scheduled hours and perform other projects and duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed