Patient Transporter Lead - Atrium Health Pineville FT Days

American Addiction Centers•Charlotte, NC

1d•Onsite

About The Position

This is a full-time position for a Patient Transporter Lead at Atrium Health Pineville. The role involves assisting leadership in establishing policies and procedures for the safe and efficient movement of patients and guests. The Lead will also perform functions of an Operation Supervisor in their absence, monitor team members' adherence to policies, ensure adequate coverage, and report department issues to leaders. Performance monitoring, coordination of entrance activities, and management of patient transport activities through dispatching are key responsibilities. The position ensures the availability of safe and clean equipment, participates in new teammate training, and handles difficult situations. Coordination with other departments, maintenance of knowledge of computerized systems, and operation of the Call Center are also part of the role. The Lead will analyze productivity reports, promote a safe environment, ensure compliance with regulatory agencies, maintain supply inventory, manage personnel requests, and work effectively under time constraints.

Requirements

High school diploma or equivalent required.
Knowledge of Microsoft Office required.
Demonstrates knowledge and skills necessary to ensure adequate patient information is provided by using computerized programs such as Visitor's management and Picis.

Nice To Haves

Associate Degree with two years in Leadership capacity at a healthcare facility or hotel preferred.
Previous experience in a guest or public relations area preferred.

Responsibilities

Assists the Director, Operation Manager and Operation Supervisors in establishing policies and procedures to ensure courteous, safe, and efficient movement of patients and guests throughout the Medical Center.
Performs functions as an Operation Supervisor in his/her absence.
Monitors Specialists, Patient Transporters I and II team members to ensure they follow hospital/departmental policies and procedures.
Ensures there is adequate coverage in areas of responsibility at all times.
Notifies leaders of any department issues.
Monitors and documents Specialists, Patient Transporters I and II performance to provide input for performance evaluations.
Coordinates patients, visitors, and staff activities at the Main and Staff Entrance.
Coordinates and monitors Patient Transport activities through timely and accurate dispatching.
Ensures adequate, safe, and clean equipment is available for transporting of patients.
Participates in new teammate orientation, safety training, and customer service training of all Specialists, Patient Transporters I and II.
Responsible for all patients transport activities in assigned area and handles difficult situations as they arise.
Assists in coordinating patient transport activities with other departments to ensure timely, safe and efficient transportation services.
Maintains knowledge and skills necessary to function the computerized dispatch and patient tracking system and provide adequate patient information.
Operates the Call Center.
Analyzes reports related to departmental productivity.
Promotes a safe environment and performs all work related duties in a safe manner.
Ensures staff compliance with Joint Commission and all Regulatory Agencies.
Maintains inventory of supplies.
Manages requests assigned to personnel.
Works under time constraints.
Prioritizes work and communicates effectively with staff and management.

Benefits

Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program