Patient Transporter Lead

LCMC Health•New Orleans, LA

3d•Onsite

About The Position

The Patient Transporter Lead coordinates safe, professional transportation of patients to hospital units, testing areas, discharge areas, and other campus locations. The role also escorts visitors, patients, and staff, delivers requested medical items to nursing units, and contributes to patient throughput. The transporter remains with discharged patients until their ride arrives and transports patients to the discharge center during its operating hours. The position requires safe patient handling, clear communication with patients and colleagues, and appropriate use and return of transport equipment. It also includes supporting departmental performance improvement, regulatory compliance, customer service, accurate documentation, and timely completion of assigned work. The employee attends department functions and monthly meetings and prepares projects for those meetings.

Requirements

High school diploma, GED, or equivalent, or three years of work experience in lieu of education.
One year of patient transportation experience.
Basic Life Support HeartSaver and First Aid certification from the American Heart Association.
Ability to read, speak, and understand English; operate office machinery; and follow verbal instructions.
Ability to read and interpret postal addresses.
Ability to walk long distances and stand for extended periods.
Working knowledge of postal machines, fax machines, and computers.

Responsibilities

Coordinate safe, professional transportation of patients to units, testing areas, and other campus locations.
Remain with discharged patients until their ride arrives and transport patients to the discharge center during its operating hours.
After returning a patient to bed, raise the bed rails and place the nurse call button near the patient.
Use proper body mechanics when lifting, pulling, or pushing patients.
Keep patients informed and provide periodic updates as appropriate.
Contribute to organizational patient-throughput goals within the scope of the position.
Deliver requested medical items, such as pumps, IV poles, and special beds, to nursing units in a timely manner.
Escort visitors, patients, and staff to appropriate areas of the hospital.
Advise the supervisor of current or anticipated problems; use time and resources effectively; coordinate conflicting matters and schedules; and complete assignments in a timely manner.
Use the time and attendance system appropriately and follow related policies and procedures.
Remain alert to possible compliance issues, including fraud and abuse, and report issues immediately.
Support performance-improvement initiatives, including ongoing education and cultural-change initiatives.
Communicate clearly and accurately, promote compliance with applicable regulations and organizational policies, and perform duties ethically.
Document appropriately and apply job knowledge to improve work processes.
Use the service-recovery process to address customer concerns or complaints and treat patients, families, visitors, and coworkers with dignity, respect, courtesy, and compassion.
Locate and retain transport equipment; return stretchers after use and ensure no loose equipment is left on them during storage.
Collect wheelchairs around the hospital and return them to designated areas.
Retrieve transport oxygen tanks from units and return them to the office properly to avoid damaging tanks or regulators.
Attend department functions and monthly meetings, suggest ideas, and arrange to complete projects before monthly meetings.