Job Description: Patient Transport & Concierge Specialist

Breakthrough Healthcare • Maryland Heights, MO

9d • Onsite

About The Position

The Patient Transport & Concierge Specialist is a vital ambassador of our high-end, resort-style healthcare experience. You are responsible for providing seamless, compassionate, and secure transportation for our clients while acting as a dedicated point of contact for their needs. This role bridges the gap between arrival and care, ensuring every interaction reflects our commitment to excellence, luxury, and professional clinical standards.

Requirements

• Impeccable grooming and a demeanor that reflects a high-end service culture.
• Understanding of clinical environments, patient privacy (HIPAA compliance), and basic safety/mobility assistance.
• Exceptional verbal communication skills with a focus on "closing the loop"—ensuring all parties are informed and aligned.
• Strong ability to listen, empathize, and handle diverse behaviors with grace and patience.
• Ability to use mobile devices for scheduling, GPS, and digital reporting.
• Valid driver’s license with a clean driving record.
• Ability to assist with mobility (transferring clients in/out of vehicles).
• Physical endurance to perform duties throughout the shift.

Responsibilities

• Serve as the first point of contact for clients, offering a warm, professional, and personalized welcome.
• Proactively anticipate client needs, address concerns immediately, and facilitate a stress-free environment.
• Safely operate company vehicles to transport clients to and from appointments, facilities, or home, ensuring comfort and dignity throughout the journey.
• Notify clinical staff, families, or designated caregivers upon arrival and departure, and report any relevant observations regarding the client’s well-being to ensure continuity of care.
• Maintain the cleanliness and professional presentation of vehicles and equipment.
• Ensure all safety protocols, documentation, and reporting requirements are met with precision.
• Act as a liaison between the client, their family, and the care team.
• Provide non-clinical support and information, ensuring the client feels heard, valued, and respected at every step.

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed