Patient Svc Rep FLT

Advocate Health and Hospitals Corporation•Fond du Lac, WI

10h•Hybrid

About The Position

The Patient Service Representative (FLT) is responsible for greeting patients and visitors, answering telephones, registering patients, collecting demographic and insurance information, verifying insurance coverage, collecting co-pays, deductibles, and previous balances, posting payments, and updating demographic and insurance information. This role also involves scheduling patient appointments, coordinating cancellations and reschedules, providing accurate information regarding test preparations and arrival times, and ensuring insurance and patient information is complete and accurate. The representative will identify and resolve registration problems, monitor patient flow, offer assistance to patients (e.g., transportation, directions), and perform visit closure tasks such as checking out patients, scheduling follow-up appointments, and providing visit summaries. Additionally, they may file, retrieve, and deliver patient information and records, and complete required forms and documentation.

Requirements

Excellent customer service skills.
Excellent communication (written and verbal) and interpersonal skills; ability to effectively communicate with a variety of patients, staff and physicians.
Intermediate computer skills including experience in using personal computers; including Microsoft Office or similar applications, and electronic mail.
Training or experience in keyboarding/data entry with an emphasis on speed and accuracy.
Excellent organizational skills.
Ability to read and understand verbal and written instructions, and to sort and file information alphabetically and numerically.
Ability to work in a fast paced environment with a strong attention to detail and accuracy.

Responsibilities

Greets patients and visitors and responds to routine requests for information.
Answers telephone, screens calls, and takes messages.
Registers patients; obtains demographic and insurance information; verifies insurance coverage, collects co-pays, deductibles, and previous balances; posts payments and updates demographic and insurance information.
Schedules patient appointments and coordinates cancellations, reschedules, and additions to schedules.
Provides accurate, detailed information regarding test preparations, time patient to arrive, and any other directional information needed by patient.
Updates insurance, financial responsibility and other data when changes or additions occur, and communicates to patient as appropriate.
Ensures insurance and patient information obtained is complete and accurate, applying acquired knowledge of government and third party payer requirements.
Identifies, reports, and resolves problems regarding registration to appropriate individuals and departments.
Monitors patient flow to ensure they are cared for in the most efficient and courteous manner.
Offers various assistance to patients to include: arranging transportation needs, providing directions, locating wheelchair, etc.
Performs visit closure including checking out patients after visit, scheduling follow-up appointments, and providing patients with a visit summary.
May file, retrieve, and/or deliver patient information and/or records, and completes required forms/documentation.