Clin Svc Rep Supervisor

University of Florida • Gainesville, FL

1d • Onsite

About The Position

The Clinical Service Representative Supervisor serves as support to the Clinical Service Representative Manager. It handles patient information and provides specific clinical support, which may include patient phone calls, scheduling appointments, scheduling ancillary tests, assisting with referrals, and coordinating patient care with our SHCC departments. The role also assists clinical staff with assessing patient information, shares expertise and provides support to team members, and assists other department personnel as necessary.

Requirements

• High school diploma or equivalent and six years of medical office experience, that includes knowledge of CPT and ICD-10 coding guidelines as well as basic medical terminology.
• Appropriate college coursework or vocational/technical training may substitute an equivalent rate for the required experience.

Nice To Haves

• Five years of appropriate experience
• Knowledge of patient care.
• Knowledge or experience with Microsoft computer programs and various computer software applications.
• Knowledge and experience with Electronic Health Records (EPIC).
• Knowledge of SHCC’s functions, policies and confidentiality procedures.
• Skilled in basic math.
• Excellent customer service skills.
• Ability to communicate efficiently in writing and verbally
• Ability to work independently and to organize and maintain staffing for clinical teams.
• Ability to manage patient and providers complaints.

Responsibilities

• Collaborates with the Clinical Service Manager in managing team schedules and processes.
• May participate in making changes to provider templates.
• Addresses and resolves escalated patient issues.
• Monitors daily DAR schedules and communicates scheduling errors and changes to the Manager and the Associate Director of Clinical Operations.
• Identifies opportunities for system and workflow enhancements to boost team efficiency.
• Attend department meetings with the Clinical Service Representative Manager at SHCC.
• Handles incoming calls from both patients and internal staff.
• Schedules patient appointments and gathers essential information needed to create an SHCC EHR account.
• Collaborates with other sub-specialties and SHCC departments, when necessary, for patient account creation and scheduling.
• Proposes process improvements for team members and serves as their knowledge resource.
• Shares expertise and offers assistance to team members.
• Aids in training and setting up EHR profiles for new team members.
• Acts as backup support to ensure adequate clinic coverage.
• Monitors the CISCO system to ensure the delivery of patient care and assists the Clinical Service Representative Manager with the SHCC phone tree and prompts.

Benefits

• robust healthcare package
• generous leave policies
• retirement planning
• professional development
• Full-time TEAMS employees will accrue vacation leave at a rate of 6.769 hours biweekly/22 days annually and sick leave at a rate of 4 hours biweekly/13 days annually.
• ten paid holidays each year.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED