Patient Support Technician

City of Sioux Falls • City of Sioux Falls, SD

6d • Onsite

About The Position

The City of Sioux Falls Health Department is seeking a part-time Patient Support Technician to assist access to dental care in a community health setting. This role plays an important part in creating a welcoming, supportive environment for patients and ensuring clinic operations run smoothly. Responsibilities include scheduling, confirming, and registering patients for dental appointments both in person and by phone; answering general questions and assisting patients as they navigate clinic services. The Patient Support Technician works closely with the clinical team, maintains accurate patient dental records, and supports coordination of care across clinic locations. This position also assists with routine administrative processes, documentation within the electronic medical record system, and day-to-day needs to help reduce barriers to care for the community.

Requirements

• Experience with customer service duties at the front desk in a health clinic environment
• Familiarity with an EMR system
• Ability to prioritize multiple duties according to patient needs
• Oral and written communication skills
• Ability to establish and maintain effective working relationships
• Accuracy and organizational skills
• Strong telephone and interpersonal skills
• Knowledge of medical or dental terminology
• Knowledge of third-party insurance coverage
• Knowledge and experience with Microsoft Office products
• Ability to learn and navigate specialized software programs
• Ability to educate and counsel patients regarding available health care programs
• Ability to maintain confidentiality

Responsibilities

• Scheduling, confirming, and registering patients for dental appointments both in person and by phone
• Answering general questions and assisting patients as they navigate clinic services
• Working closely with the clinical team
• Maintaining accurate patient dental records
• Supporting coordination of care across clinic locations
• Assisting with routine administrative processes
• Documentation within the electronic medical record system
• Assisting with day-to-day needs to help reduce barriers to care for the community

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed