Patient Support Tech
About The Position
CSI Pharmacy (CSI) is a rapidly growing national Specialty Pharmacy dedicated to providing Specialty Pharmacy services to patients with chronic and rare illnesses requiring complex care. Whether working directly with patients or in a support role, employees contribute to the company's mission. The Patient Support Tech will investigate manufacturer and other assistance opportunities for patients in a timely manner, demonstrating excellent customer service to patients, healthcare professionals, and insurance carriers. This role involves keying information into the system, including diagnosis, demographics, and payor information, and requires the ability to collect data, establish facts, draw conclusions, and identify and solve problems.
Requirements
- Provide the highest level of professionalism, responsiveness, and communication to build and maintain the maximum customer base possible.
- Must possess the ability to multi-task and frequently change direction.
- Analytical and problem-solving skills
- Attention to detail.
- Experience working in Microsoft Office, specifically Excel, Outlook, Teams, and Word
- High School Diploma or equivalent GED is required, at minimum.
- Minimum one year in pharmacy or healthcare environment
- Knowledge of Medicare, Medicaid, and third-party vendors
Nice To Haves
- College or technical college preferred.
Responsibilities
- Manages Caretend or similar system for checking patient assistance.
- Checks assistance for all new patients and re-enrolls existing patients in qualified assistance.
- Handles patient phone calls to enroll patients in assistance.
- Checks status daily on pending assistance applications.
- Conducts patient chart audits.
- Maintains current files and other records in accordance with CSI Pharmacy instructions and requirements.
- Makes outreach efforts to insurances, patients, specialist offices, and care teams as set forth by department guidelines and clinical priorities.
- Correlates with key personnel and assists with work duties.
- Interacts collaboratively with clinical staff and insurance.
- Provides accurate data entry of referral or authorization information into the electronic medical record.
- Sends complete information to the patient’s insurance (when applicable) and referring specialist to coordinate referral.
- Completes and submits all required reports in a timely manner.
- Complies with all company policies, instructions, and directives for the fulfillment of company objectives and maximum profitable sales.
- Utilizes operating systems and tools to help manage patient therapy and refill compliance.
- Provides high-quality services to the home-care patient and the home-care referral source.
- Consistently represents the company in a professional manner.
- Maintains effective working relationships and cooperates with all personnel in the Company.
- Adheres to the Company’s compliance requirements as stated in the policy and procedure manual and all other related policies.
- Performs other duties and responsibilities as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
