Patient Support Supervisor

Children's Healthcare of Atlanta•Atlanta, GA

2d•Onsite

About The Position

Provides oversight for all aspects of patient safety, patient monitoring, and patient care provided by unlicensed assistive personnel working under supervision of the Patient Safety Support Manager. Supports hiring, training, and supervision of unlicensed personnel. Serves as a back-up resource for Patient Safety Supporters. Communicates all relevant policy and procedure updates, compliance requirements, and environment of care updates as directed. Tracks usage and reporting of metrics for system needs.

Requirements

At least four years of healthcare and/or supervisory experience.
Experience as a Patient Safety Supporter, Behavioral Health Tech, Patient Care Technician, or Patient Care Specialist preferred.
Knowledge of medical terminology
Supervisory experience
High school diploma or equivalent
Strong customer service skills
Excellent written/verbal and time management skills
Must be able to work independently and possess ability to make independent decisions when circumstances warrant such action
Demonstrated ability to hold others accountable
Proficiency in Microsoft Office Suite and other Windows-based applications

Nice To Haves

Bachelor’s degree in healthcare, business, or related field preferred.
Experience as a Patient Safety Sitter, Behavioral Health Tech, Patient Care Technician, or Patient Care Specialist preferred.

Responsibilities

Manage the day-to-day operations of the staff, including but not limited to: work assignments, task management, time tracking/management, performance feedback, and on-the-job training.
Facilitates communication and promotes cohesive behavior among team members.
Participates in developing policies and procedures for central staffing department.
Maintains daily statistics and monthly reports for sitter usage.
Performs appropriate follow-up to ensure satisfactory communications problem resolution and customer satisfaction; establishes systems and initiatives to improve customer satisfaction and patient safety.
Participates in developing and sharing content for staff meetings.
Acts as a consultant to other disciplines, advocating for the patient.
Guides staff in maintaining the budget as related to staff and material resources including budget oversight, staff scheduling, productivity, and resource utilization.
Participates in the development and achievement of department goals.
Assists Educator with all educational opportunities.
Conducts performance evaluations and assists Manager with hiring decisions.
Partners with the Educator to facilitate orientation and onboarding of staff.
Other duties as required to support the department.