Customer Service Representative

GoGoMeds • Southgate, KY

1d • $18 • Onsite

About The Position

GoGoMeds is a leading provider of premium online pharmacy services, focused on delivering a seamless patient experience through technology and superior customer interactions. We are seeking experienced full-time Patient Support Specialists (CSR) to join our talented team. We are looking for individuals who are motivators, go-getters, and constantly seeking ways to improve customer experience, processes, and themselves. This is an opportunity to be part of a rapidly growing organization making an impact on the future of pharmacy.

Requirements

• High School Diploma
• Kentucky Pharmacy Technician Certificate (required for employment and can be obtain prior to the first day of employment)
• Must be available for Saturday shift rotation (every few weeks)
• Display passion for and responsibility for the customer
• Display a passion for what you do and a drive to improve
• A strong drive to complete tasks and accomplish goals
• Dependability, punctuality, and accountability
• Strong multitasking, problem solving, and prioritizing skills
• Strong stress and time management skills
• Excellent verbal and written communication
• Ability to speak and type simultaneously while using three or more computer programs
• Strong empathy and active listening skills

Nice To Haves

• Bilingual a plus
• Proficiency in Microsoft Office programs
• At least 1 year of previous call center experience
• Previous experience in a medical office/facility
• Background in healthcare/ medical terminology

Responsibilities

• Receive, document and resolve patient inquiries via phone, email, and/or chat
• Build lasting relationships with patients
• Processing patient payments and resolve billing discrepancies
• Support and train peers as needed
• Comply with all state and federal laws
• Other reasonable duties as assigned by manager
• Work in multiple computer systems and support multiple platforms

Benefits

• Excellent Pay ($18 + hourly depending on experience)
• Regular, daytime hours - Shifts scheduled in advance
• Medical - PPO plan or HDHP with HSA card, Dental, Vision and Short-term disability
• Paid Holidays and Vacation
• Paid Basic Life Insurance
• 401K
• Casual Dress

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED