Patient Support Specialist

Emergeortho, P.A•Burlington, NC

7d•Onsite

About The Position

EmergeOrtho is committed to being the trusted leader in innovative, quality-focused comprehensive musculoskeletal care. With offices across North Carolina, the Patient Support Specialist greets and assists all patients and other visitors who arrive at EmergeOrtho. The specialist checks in patients for appointments by confirming the appointment time, reviewing, and verifying demographics, confirming insurance eligibility, and collecting all due balances, deposits, and co-payments. The specialist completes assigned daily reports to maintain office efficiency. EmergeOrtho is North Carolina’s premier provider, recognized for offering world-class, comprehensive, and compassionate care serving patients with 60 locations in 28 counties. As the largest physician-owned orthopedic practice in the state and the 6th in the country, EmergeOrtho’s medical team includes upwards of 170 highly trained orthopedic specialists and nearly as many advanced practice providers. Our subspecialty orthopedic teams offer advanced expertise in conditions of the bones, muscles, and joints. Providing multiple locations, extensive orthopedic services including therapy, and focusing on continuity of care are among the top priorities of EmergeOrtho.

Requirements

High school diploma/GED or equivalent previous experience.
Sound communication skills.
Excellent customer service.
Experience and knowledge of insurance guidelines and insurance entry.
Ability to handle high patient volumes.
Ability to maintain composure when stressful situations are encountered.
Ability to multi-task and prioritize.

Nice To Haves

Previous experience as a check-in specialist is recommended, but not required.
Experience in financial collections is recommended, but not required.

Responsibilities

Greeting patients
answering phones
patient check-in, registration, and check-out
insurance verification
appointment scheduling
prepare and review charts for appointments
processing orders
Keeps an open line of professional communication with assigned staff and providers regarding patient needs
Maintains a pleasant and cooperative demeanor while performing all duties
Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone, answering or referring inquiries.
Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
Ensures availability of treatment information by filing and retrieving patient records.
Maintains patient accounts by obtaining, recording, and updating personal and financial information.
Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs.
Helps patients in distress by responding to emergencies.
Protects patients' rights by maintaining confidentiality of personal and financial information.
Maintains operations by following policies and procedures; reporting needed changes.
Contributes to team effort by accomplishing related results as needed.
Performs other duties as required and assigned by Manager, including schedule changes and travel to office locations as assigned