Patient Support Specialist (Bilingual)

Family Centers•Greenwich, CT

4h•Onsite

About The Position

Family Centers is seeking a dynamic, flexible and organized individual to join our healthcare team as a Bilingual Patient Support Specialist. As the first point of contact for our patients, you will play a crucial role in providing exceptional customer service and ensuring smooth operational flow within our Holly Hill community health clinic. The clinic, a Federally Qualified Health Center, provides primary healthcare, dental and mental health services to those living in Greenwich Public Housing communities and the surrounding neighborhoods.

Requirements

High School Diploma or GED Certificate
Fluent in English and Spanish (oral and written communications)
Professional communication and customer service skills
Strong organizational abilities and attention to detail
Proficiency with Microsoft Office software
Ability to work the following schedule: Monday-Friday, 8am - 5pm; rotating evenings Tuesdays/Thursdays 11am - 8pm
Comfortable with providing translation services in Spanish for patients and staff

Nice To Haves

2+ years of prior administrative/call center/customer service experience
Experience with electronic medical records (EMR) - EPIC
Exposure/experience with medical terminology and provider billing practices
Demonstrated understanding of HIPAA regulations

Responsibilities

Greet and assist patients with professionalism and courtesy.
Manage phone calls, schedule appointments, and maintain an organized appointment calendar.
Collect and verify patient information, insurance details, and other confidential documentation.
Facilitate patient check-in and check-out process efficiently.
Provide accurate information to patients regarding services, policies and procedures.
Collaborate with medical/dental staff to coordinate patient care and address inquiries.

Benefits

Generous Paid Time Off – Up to 10 vacation days annually (increases to 15 days after 5 years, and 20 days after 10 years), 11 paid holidays, up to 3 personal days, and up to 10 sick days
Half-Day Summer Fridays (in select programs)
Medical, Dental & Vision Coverage Options
Health Savings Account (HSA) with monthly employer contributions
Flexible Spending Accounts (Health Care & Dependent Care)
403(b) Retirement Plan with up to 6% employer contribution
Employer-Paid Long-Term Disability, Life & AD&D Insurance
Employee Assistance Program (EAP) for confidential support
Voluntary Opt-In Benefits including Critical Illness Insurance, Pet Insurance, supplemental Life Insurance, and more
Tuition Assistance (eligible to apply after 6 months of service)