Patient Support Specialist (Bilingual)

Asian American Health Coalition•Houston, TX

1d•Onsite

About The Position

HOPE Clinic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender gender identity or expression, or any other characteristic protected by federal, state, or local laws. JOB SUMMARY: Facilitate patient flow by notifying the appropriate staff of the patient’s arrival. Register new patients and update existing patient demographics by collecting patient detailed patient information including personal and financial information. Provide support to medical records department managing patient records in compliance with HOPE Clinic guidelines.

Requirements

Minimum of one year in health education, patient navigation, and/or health clinic patient assistance field
Insurance and medical experience preferred
Knowledgeable of and maintains HIPAA standards of privacy and confidentiality
Must be able to handle multiple tasks, complexity, and diversity of customers
Microsoft Office
Must be able to utilize the Internet
Strong written and oral communication skills
Office equipment (e.g., computer, copier)
Attention to detail
Strong customer service skills
High School diploma or GED
Associates degree preferred
Experience in the medical field and referral/patient navigation and/or billing/medical records is preferred
Bilingual in English and Spanish, Arabic, Burmese, Vietnamese, Chinese or another language is required
Above average skills in language ability as well as public speaking and writing
Must have good transportation and a valid Texas Driver’s license

Nice To Haves

Associate degree preferred
1 year of customer service and/or healthcare preferred
Insurance and medical experience preferred
Experience in the medical field and referral/patient navigation and/or billing/medical records is preferred

Responsibilities

Greet and assist patients with registration and eligibility
Check in/out patients using electronic medical records
Scan medical records into the system
Fax/mail out medical records and necessary forms according to HIPAA/Clinic guidelines
Submit and document forms and medical records in a timely manner
Ensure that work assignments and information gathered from day to day work is not shared with anyone and protects all patient and agency information
Log medical registration forms and record and incoming forms into electronic health record (EHR)
Assist with incoming calls and create telephone notes and assist with scheduling and inquiries
Support Patient Services team with other duties
Verify insurance eligibility for all billing purposes
Patient Support Specialist will perform Eligibility Support Specialist duties as needed (e.g. assist with enrollment/re-enrollment of Medicaid, ACA, and other state and federal program, maintain and update HOPE Clinic’s sliding scale information and forms, etc.)
Attend on-site/off-site community engagement activities and on-site/off-site clinic events as needed
Perform other duties as assigned by the supervisor to support HOPE Clinic’s Mission, Vision and Values.