Patient Support Specialist – Call Center (Part Time)

Dayton Physicians•Vandalia, OH

3d•Hybrid

About The Position

The Patient Support Associate provides duties relating to the answering of incoming calls, transferring calls, and performing routine miscellaneous administrative tasks as required. Schedule: Monday through Friday 8:00am - 4:30pm; 20 hours per week with the need to be flexible during business hours Upon completion of training, this position will be eligible to work from home coming into the office one day every other week

Requirements

High School Diploma or GED
Previous experience with a multi-line phone and computers required
Excellent oral and written communication
Working knowledge of Microsoft Office, including Word, Excel and Outlook
Experience working with a Practice Management system
Attendance and punctuality are essential requirements of this position to provide excellent customer service to both our internal and external stakeholders

Nice To Haves

Medical Office experience

Responsibilities

Answers incoming calls in a professional tone of voice
Listens attentively to ensure accurate response
Welcomes all patients and visitors to Dayton Physicians with kindness, courtesy, and respect
Transfers calls to correct locations
Pages staff and physicians as requested
Assists other office support positions as needed or requested
Follow all health care privacy and safety rules
Other duties as assigned