Patient Access Specialist - Connect Call Center

St. Luke's Health System•Twin Falls, ID

1d•Hybrid

About The Position

Overview At St. Luke’s, our dedicated team of Patient Access Specialists strive to build a positive, supportive, and inclusive culture that delivers exceptional patient experiences. Connect serves as a healthcare contact call center. As the primary gateway to our patients' healthcare journey, we play a crucial role in facilitating their experiences. Schedule: Monday-Friday 10am-6:30pm Required to train onsite for the first 4-6 weeks, then you will transition to your remote work at home Must be a resident to the state of Idaho or Oregon for remote work What You Can Expect: Provide extensive support via phone and online channels to patients and healthcare providers Manage scheduling logistics, referral coordination, and registration, collaborating with providers and facilities to optimize workflow and minimize delays Foster community engagement to bolster patients' healthcare journey Use a variety of technologies, tools and resources to support departmental workflows Qualifications: Education: High School Diploma or equivalent. Experience: 1 year relevant experience. What’s in it for you At St. Luke’s, caring for people in the communities we serve is our mission – and this includes our own SLHS team. We offer a robust benefits package to support our teams both professionally and personally. In addition to a competitive salary and retirement plans, we ensure our team feels supported in their benefits beyond the typical medical, dental, and vision offerings. We care about you and have fantastic financial and physical wellness options, such as: on-site massages, on-site counseling via our Employee Assistance Program, access to the Personify Health Wellness tool, as well as other formal training and career development offerings to ensure you are meeting your career goals. St. Luke’s is an equal opportunity employer and does not discriminate against any person on the basis of race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other status or condition protected by law. Please note: this posting is not reflective of all job duties and responsibilities and is intended to provide an overview to job seekers.

Requirements

High School Diploma or equivalent.
1 year relevant experience.
Must be a resident to the state of Idaho or Oregon for remote work

Responsibilities

Provide extensive support via phone and online channels to patients and healthcare providers
Manage scheduling logistics, referral coordination, and registration, collaborating with providers and facilities to optimize workflow and minimize delays
Foster community engagement to bolster patients' healthcare journey
Use a variety of technologies, tools and resources to support departmental workflows