Patient Call Center Specialist

P3 Partners • Gastonia, NC

5d

About The Position

To provide patient-facing customer service in a fast-paced and professional environment.

Requirements

• Excellent verbal and written communication skills
• Excellent interpersonal skills
• Excellent organizational skills
• Must possess adequate computer skills
• Must be detail-oriented
• Must maintain professionalism at all times
• Must maintain training/ continuing education requirements
• Ability to function in fast paced and/ or stressful work environment
• Must adhere to company policies and procedures and safety guidelines
• Must have reliable transportation
• High School Diploma or equivalent required
• Customer service experience
• Frequent sitting and squatting
• Frequent bending and twisting

Responsibilities

• Provides customer service support to patients
• Scheduling appointments, including TBs, referrals, and medically cleared patients
• Scans/ files
• Maintains clean and professional working environment, including the waiting room
• Answers patient phone calls with urgency
• Confirms appointments
• Collect patient insurance
• Maintains strict confidentiality
• Ensures exceptional customer experience
• Any duties required to maintain patient flow, cross training in other positions, and any other extra duties as assigned

Benefits

• Competitive wages
• Low-cost medical insurance
• Zero-premium dental and vision insurance
• Employer F.S.A./H.S.A. contributions
• 401(k) with company match
• Generous PTO, paid holidays, and personal time
• Seasonal bonuses and company/partner discounts
• Employer-paid basic life insurance
• Voluntary insurance benefits
• Educational Assistance
• Wellness program and employee assistance program
• Weekday, daytime-only schedule with early-out Fridays!
• Must be willing to travel between our Gastonia, Pineville, and Steele Creek offices

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED