Call Center Specialist
About The Position
The Call Center Specialist is responsible for receiving, scheduling, and/or referring inquiry calls. The specialist also assists the Assessment & Referral Clinicians, Coordinators, and Directors with coordinating assessments and initiating paperwork and insurance information. The technician works to ensure a smooth transition into the admission process and assists in monitoring to ensure the patient's safety. The Intake Technician functions as an active part of the treatment, providing continuous patient care, supervision, interaction, and role modeling to patients ranging in age from adolescents through geriatrics. The specialist works in collaboration with the Referral Nurse and Clinicians in A&R, along with the interdisciplinary team.
Requirements
- High School Degree or equivalent preferred; or Certified Nursing Assistant preferred, or Behavior Health Certification: Degree from an accredited college or university in social work, recreational therapy or appropriate therapeutic discipline preferred.
- One year of related experience, with a knowledge of psychiatric patient care techniques with understanding of mental illness, preferred.
- Must maintain a valid driver's license in the applicable state.
- Operate a multi-function telephone set
- Operate computer terminal; input data into computer programs
- Maintain filing systems; maintain logs and records
- Coordinate and schedule assessments; operate photocopier; operate FAX machine
- Ability to interact with internal and external clients
- Flexible and adaptable to learning and understanding technology
- Highly analytical and detail-oriented with the ability to demonstrate command of details and to articulate those details at a higher level.
- Strong written, oral, and interpersonal communication skills
- Highly self-motivated, directed, and proactive
- Keen attention to detail
- Ability to effectively prioritize and execute tasks in a high-pressure environment
- Experience working both independently and in a team-oriented, collaborative environment
- Able to communicate effectively within the department and with members of interdisciplinary teams
- Proven analytical and problem-solving abilities
- Successful completion CPR/ First Aid certification and CPI training to within 90 days of employment before assisting with restraining procedures.
- May be required to work overtime and flexible hours.
Responsibilities
- Receiving inquiry calls
- Scheduling inquiry calls
- Referring inquiry calls
- Assisting the Assessment & Referral Clinicians, Coordinators, and Directors with coordinating assessments
- Initiating paperwork and insurance information
- Ensuring a smooth transition into the admission process
- Assisting in monitoring to ensure the patient's safety
- Providing continuous patient care, supervision, interaction, and role modeling to patients ranging in age from adolescents through geriatrics
- Working in collaboration with the Referral Nurse and Clinicians in A&R, along with the interdisciplinary team
Benefits
- 401(k) + matching
- Health insurance
- 100% company-paid life insurance coverage up to 2x your annual salary
- Vision insurance
- Dental insurance
- 100% company-paid long-term disability insurance
- Paid time off
- Paid Holidays
- Cafeteria on site
- Employee engagement events
- Employee assistance program
- Employee recognition program
- Free parking
- Career & training development opportunities
- Dynamic and inclusive work environment
- Engaged management team dedicated to your success
- A guiding mission and set of values that serve as both our north star and yours, anchoring our collective purpose and aspirations
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
