Call Center Specialist

Team Auto Center•Scottbluff, NE

About The Position

We are seeking a Business Development Coordinator with excellent customer service skills and a winning attitude. This individual will receive calls into the dealership, determine the nature of the call, and direct the caller to their destination. At TEAM Auto Center, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at TEAM Auto Center, is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.

Requirements

Experience with Microsoft Office suite is a plus
Computer skills
Available to work flexible hours and some Saturday's.
Ability to communicate customers' interests needs and requests to management and sales personnel
Professional personal appearance
Clean driving record

Responsibilities

Answer phones and direct customers to the proper department and follow up in a timely manner
Schedule service appointments
Handle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolution
Communicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time customers spend on hold
Be friendly, professional, courteous and efficient when working with all customers and employees
Familiarize yourself with department structures & internal procedures for assisting customers efficiently