Administrative Support Specialist (Call Center)

Tax Defense Network, A MoneySolver Company • Jacksonville, FL

2d • Hybrid

About The Position

This role is hybrid after 60 days of in office training is complete.

SUMMARY OF POSITION:

The role requires an employee to be on the phone, contacting the IRS to collect federal & business debt information. You must have NO Debt with IRS or Open Issues in order to obtain a PTIN.

Requirements

• Verbal and written communication skills
• Organization and highly detail oriented
• Stress tolerance
• Good Communication Skills
• Attention to detail
• Minimum education is High School Diploma
• Proficiency with the MS Office Applications
• Keyboard skills
• Compliant with filing all tax returns with the IRS
• NO Debt with IRS or Open Issues in order to obtain a PTIN #

Responsibilities

• Contact IRS all day to obtain compliance checks for Federal & Business
• Translating information into system in a timely manner for next department to obtain
• Respond to any 2nd Request that come through other departments
• Save Transcripts that come in from IRS
• Multitask by putting lines on hold while on with IRS so you don’t have any downtime

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED