Call Center Specialist

COIT Cleaning and Restoration Services•Bedford Heights, OH

20h

About The Position

COIT Cleaning & Restoration Services is looking for a compassionate, detail-oriented individual to join our work family as a Call Center Specialist referred to as CSR. Call Center Specialist Answer incoming calls from customers, collect information and schedule appointments for Cleaning Consultants or Specialists, and provide information on services COIT provides. We will provide you with hands on PAID training. Benefits: Medical, Dental, Vision, 401k, life insurance, Holiday and vacation pay, on-the-job training, growth opportunities Company Overview : At COIT Cleaning and Restoration Services our core values guide everything we do: Family, Trust, Communication, Teamwork, Sense of Urgency, and Continuous Improvement. Our Core Values are what make us COIT and are the foundation of our company. COIT is a team that works as a family. We believe that how we conduct our business is just as important as why our company is in business. At COIT, we care about giving our employees everything they need to perform their best. COIT Cleaning and Restoration Services, is committed to making the world a cleaner, healthier, and happier place!

Requirements

Have strong customer service skills and handle challenging situations in a professional manner and able to make a good first impression with customers.
Outstanding personal skills and the ability to think on your feet is a necessity.
Have a strong attention to detail and a positive attitude.
Must have a courteous and clear telephone voice.
Have strong communication, listening, and math skills .
Ability to work independently to support the group effort.
Correct English usage: oral and written instructions.
Microsoft Office suite and computer/email experience
Must be able to work flexible hours.
Background Check & Drug Screen

Nice To Haves

Previous customer service, Call Center, CSR, or related experience desired.

Responsibilities

Acquire knowledge of cleaning procedures, techniques, chemicals, and equipment.
Answer incoming calls from potential customers.
Obtain accurate information from the customer and complete customer database.
Educate the customer on available services options and benefits of services.
Follow scripts in a conversational and natural format while adding personality.
Support our consultants/specialists via appointment verification, rescheduling and relaying same day service information.
Schedule appointment for Cleaning Consultants or Specialists to go to customers based on information provided.
Ask customers for additional business and successfully sell add-on services and products.
Assist with establishing and maintaining a positive relationship with customers.
Maintain organization with customer invoices and routes on daily basis.