Patient Support Services Technician CSP Main

Pascua Yaqui Tribe•Tucson, AZ

5d•Onsite

About The Position

The Patient Support Services Technician is required to have general knowledge of departmental policies and procedures. The incumbent is responsible for performing detailed, confidential data entry, compiling reports, creating basic correspondence, providing routine and non-routine clerical support to staff and/or management, and performing basic quantitative and/or quality assurance reviews of forms, data input, and patient files. This role also performs duties related to routine billing and patient reporting within established guidelines.

Requirements

General knowledge of departmental policies and procedures.
Knowledge of clerical and office support practices.
Knowledge of assigned department operations and functions.
Knowledge of customer service principles and practices.
Knowledge of recordkeeping principles.
Knowledge of basic mathematical concepts, such as addition, subtraction, and multiplication.
Knowledge of filing procedures and practices.
Knowledge of English language, grammar, and punctuation.
Knowledge of medical coding standards such as CPT-4 procedures, ICD-10 diagnosis coding, HCFA 1500s, and UB-92s.
Knowledge of medical tracking and reporting software, electronic systems for processing third party insurance billing, AHCCCS eligibility and enrollment requirements, and the RPMS System.
Knowledge of HIPAA regulations.
Knowledge of Yaqui culture, customs, resources and traditions and/or a willingness to learn.
Ability to maintain files and records.
Ability to prepare a variety of business correspondence, records, reports, documents and forms.
Ability to follow oral and written instructions, policies, and procedures.
Ability to operate a variety of office equipment, including a computer, fax/scanner, adding machine, and related software applications.
Good communication and interpersonal skills as applied to interaction with co-workers, supervisor, management, Council members, and the public.
Sufficient ability to exchange or convey information and receive verbal and written work instructions.
High School Diploma or GED.
One (1) year of experience in clerical work.
Experience sufficient to successfully perform the essential duties of the job.
Must possess and maintain a valid Arizona Driver's License.
Must have a current Level 1 Arizona Clearance Card.

Responsibilities

Perform various routine clerical duties; utilize standard office equipment, screen incoming calls, take and transmit messages, maintain calendars, key information into databases, make photocopies, perform data entry, fax documents, type, set appointments, and word processing.
Process routine patient enrollment forms, medical records, data input related to billing, payments, health statistics collections, and/or other related items.
Assist in preparing and maintaining patient files and records, ensuring demographic and insurance information is updated on a timely basis.
Maintain filing system, in accordance to established medical privacy guidelines, which may include entering, sorting, and verifying data into a computer system.
Respond to requests for information from patients, answer routine questions, and assist patients by directing them to the appropriate client and service provider.
Type a variety of documents with utmost accuracy, correspondence, reports, memos, notices, patient records, forms, contracts, schedules, meeting agendas and minutes, and/or other related materials.
Perform spot checks of inventory, orders supplies for the office, patient meetings, and community activities as needed.
Perform other duties of a similar nature or level.
Perform intake interviews for various programs; record information to be used in determining eligibility.
Track and update referral logs and records.
Coordinate special events and clinics.
Coding of patient services for payment and information collection.