Community Services - Navigator Supervisor- CSP

Open Sky Community Services • Worcester, MA

3h • $25 • Onsite

About The Position

Open Sky’s Community Supports Program is a Mass Health funded navigator service that provides case management and care coordination to individuals in the community. Individuals served in the program must have a mental health disorder or co-occurring disorder and be considered at high risk for admission to a 24-hour treatment setting. The Navigator Supervisor provides direct service, clinical, administrative support, and operational oversight within Community Services programs. They support quality, consistency, and staff development by supervising Navigators and/or managing core processes such as intake coordination, outreach workflows, and onboarding while serving as a bridge between frontline staff and program leadership, ensuring timely communication, adherence to program standards, and effective service delivery.

Requirements

• High School Diploma, GED or equivalent, required.
• Valid Driver’s License with acceptable driving history and reliable, insured transportation, required.
• Minimum of three years experience working with, or lived experience with homelessness, justice involvement, adults with serious and persistent mental illness, substance use disorders, and underserved populations, required.
• Demonstrated experience providing leadership, oversight, or informal supervision, required.

Responsibilities

• Provide mentoring, training, coaching, and support to a small number of Community Services Navigators, as assigned.
• Complete all Assessments and Support Plans according to prescribed timelines and specifications.
• Work collaboratively with medical and behavioral health providers to obtain any active comprehensive care plans that the member may have.
• Develop a Support Plan with members which guides services in a way that is consistent and supportive of other existing comprehensive care plans.

Benefits

• Excellent Supervision (Individual and Group), Professional Development, and Training Opportunities
• Generous paid time off plan – you start with 29 days (almost 6 weeks!) in your first year, including 12 paid holidays. Increases to 32 days in your 2nd year, and the current maximum is 43 days (OVER 8 WEEKS!)
• Tuition Reimbursement Program
• Reimbursement for a variety of Human Services certifications
• Medical, Dental and Vision Insurance with Prescription Plan
• 403b Retirement Plan with Employer Match
• Life Insurance (100% Employer-Paid)
• Eligible employer for the Public Student Loan Forgiveness Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED