Patient Support Service Manager

BioScript Solutions•Oakville, ON

9h•Remote

About The Position

Empowering lives, healing hearts, embracing future. Are you ready to make a lasting impact in specialty care? We’re seeking a dedicated and dynamic Patient Support Service Manager to join our Patient Support Programs at BioScript Solutions, where we put our patients first! At BioScript, we're not just a company—we're a fast-growing company always putting patients first. Recognized as one of Canada’s Best Managed Companies, we believe in pushing boundaries, setting trends, and creating meaningful experiences that captivate and inspire. Our vibrant team is made up of innovative minds who are passionate about driving success and making an impact. Ready to be a part of this exhilarating journey?

Requirements

Post-secondary education or equivalent experience.
Minimum of 3 years’ experience in multiple cross-functional areas applicable to the position.
Experience in specialty services and drug delivery options in support of medicines whether they can be administered via infusion or sub-cutaneous means is an asset.
Experience in dealing with key opinion leaders and healthcare professionals.
Knowledge of the healthcare landscape including private and public payers.
Must be self-directed and team oriented.
Ability to travel, access to a personal vehicle/ability to drive, some travel may require an overnight stay.
Strong ability to manage change, ambiguity and work in a rapid and evolving environment.
Strong focus on customers and improved patient outcomes.
Excellent collaborative skills and ability to work effectively and efficiently across organizations to deliver on priorities.
Strong presentation skills.
Compliance driven; understanding of applicable industry codes and laws, regulations.
English proficiency is required for this position to effectively communicate with internal and external stakeholders.
Bilingualism (French and English) may be required depending on the specific role, location, and the needs of the organization.
You thrive in a collaborative environment and bring positivity and enthusiasm to every project.

Nice To Haves

Experience in specialty services and drug delivery options in support of medicines whether they can be administered via infusion or sub-cutaneous means is an asset.

Responsibilities

Successfully enhance customer facing interactions by adding value.
Providing best in class customer experience and operational execution.
Achieving objectives related to the Patient support Program by overseeing field execution, ensuring consistent approach regionally in collaboration with cross functional colleagues.
Interact with key Health Care Providers to provide awareness and understanding of the Patient Support Program.
Ensure the highest standards of quality and conduct all activities in an ethical and compliant manner.
Work in partnership with a pharmaceutical manufacturer to understand and contribute to achieving their goals.
Interact with Health Care Providers to provide awareness and ensure effective implementation of Patient Support Programs.
Rapidly respond to external/internal customer needs and look for opportunities to continuously improve services.
Maintain customer support / trust & value while navigating the changing landscape by providing adapted offerings.
Collaborate with key departments at NavieGo and the pharmaceutical manufacturer.
Submit expense reports to NavieGo people leader in a timely manner.
Responsible for reporting deviation reports as required related to AE, PQC or privacy breaches directly to the pharmaceutical manufacturer.
Responsible to report any patient safety information as per adverse event reporting requirements and product quality complaints reporting requirements