Patient Support Representative

The Centers•Cleveland, OH

7d•Onsite

About The Position

Ensures the highest level of customer service, professionalism and communication is performed while greeting and registering patients as they check in, verification of documents, scheduling of medical, behavioral and/or dental appointments and answering phones in a timely manner. This position plays an important role in advancing our mission and supporting the communities we serve.

Requirements

High school diploma or equivalent required.
Prior experience working with an electronic database and accurate maintenance of client or patient data.
Ability to work in a fast-paced environment
Team player
Detail oriented
Ability to accurately maintain information in an electronic health record.
Dependable, adaptable and flexible
Ability to respond to unexpected situations as they arise
Excellent interpersonal skills
Maintain open communication with other clinic staff
Maintain professional demeanor at all times with patients, volunteers, stakeholders and other clinic staff.

Nice To Haves

Prior experience interpreting health plans, verifying coverage and interpreting co-pays is preferred.
Electronic Health Record system preferred.
Knowledge of medical terminology helpful

Responsibilities

Responsible for receptionist duties including answering phones, directing calls, taking messages and greeting visitors.
Enter, update, and verify all data necessary for the patient and third-party payers in EPIC and other electronic systems.
Ensures information received is accurate.
Schedules appropriately with Providers.
Gather signatures for all required forms.
Maintain smooth patient flow through communication between patient, provider, MA/RN and other clinical support and enabling staff.
Review the daily schedules for insurance eligibility and assist uninsured patients with applying for Medicaid or applying for the sliding fee discount program.
Maintains patient confidentiality in accordance with the Health Insurance Portability and Accountability Act (HIPAA) for all protected health information.
Attends departmental and staff meetings as required.
Contributes to departmental and organizational decision-making through active participation in the process.
Works effectively and positively with co-workers, volunteers, and other departments.
Maintains confidentiality of all client, staff and agency-related data in accordance with Center policies.
Scan documents into EHR.
Performs appointment reminder calls as required.
Responsible for collecting co-pays, sliding fee payments, past due balances and any portion of the cost of services at the time of check-in or check-out.
Connecting patients to the right resources internally, based on their needs.
Performs other duties as assigned