Patient Support Representative - Floater

HopeHealth Inc• Florence, SC, US, SC

16h•Hybrid

About The Position

At HopeHealth, our Patient Services Representatives are often the first connection patients have with our organization and that first impression matters. We are looking for compassionate, detail-oriented professionals who are passionate about providing exceptional customer service while helping patients feel welcomed, supported, and cared for throughout their healthcare experience. As a vital member of our clinic team, the Patient Services Representative plays an important role in ensuring smooth daily operations by assisting with patient registration, scheduling appointments, coordinating front office activities, and supporting both clinical and non-clinical staff. The ideal candidate is organized, professional, and committed to creating a positive patient experience through excellent communication, teamwork, and compassionate service. The Patient Support Representative is primarily responsible for the registration of patients, collection of copays / payments, and the coordination of support and logistical functions necessary for the effective and efficient delivery of services in the clinic. As a participant in the Floater Staffing Pool, the Patient Support Representative will be available upon requested by HopeHealth, Inc. to work at any given location on the basis of staffing needs. As such must adhere to the same employment requirements as other staff of HopeHealth, Inc.

Requirements

High School Diploma or equivalent required
Two years customer service experience
Must possess excellent oral and written communication
Must have the ability to collaborate with others to improve the patient experience and address needs
Ability to take initiative and handle various task simultaneously
Knowledge of policies, procedures, regulations, and protocols
Knowledge of data bases (ex: EMR systems)
Familiar with Medical terminology
Excellent interpersonal skills
Detailed oriented
Compassion for patients
Comfort with diversity
Recognition of different health plans
Professional appearance at all times
Excellent time management skills
Proper telephone etiquette
Ability to interpret, adapt, and apply guidelines and procedures

Nice To Haves

Two year medical office experience preferred
Bilingual in English/Spanish preferred

Responsibilities

Greets patient professionally both in person and on the phone
Answers incoming telephone calls and triages quickly and appropriately
Assist patients with completing necessary paperwork
Maintaining information confidentiality at all times
Scheduling of appointments
Comfort patients by anticipating anxieties and effectively answering questions
Keeps clinical team updated on schedule changes and patient arrivals
Required to participate in training opportunities
Helps promote office efficiency
Helps promote/meet practice goals established by leadership
Faxing records/authorizations in a timely manner
Participates in Continuous Quality Improvement activities, to include making recommendations for strategies to improve quality of care.
Ability to advocate for the client by bringing concerns about the services to the attention of the clinical staff, provider, supervisor, or other management.
Maintains petty cash amount. Runs daily report to reconcile all payments accepted throughout the day.
Scans insurance cards and collects payments for copay and/or patient balance
Verifies patient balances. Works with patient to implement a payment plan when necessary
Manage inventory of needed office supplies
Monitors the waiting area
Keeps front office area clean and organized.
Updates patient demographics
Other duties as assigned
As a participant in the Floater staffing pool, the PSR – Float will work where assigned and communicate any difficulties with their direct supervisor or designee.
The PSR – Float is responsible for travel to the locations as assigned; therefore must have reliable transportation to remain in the Floater staffing pool.
It is the responsibility of the PSR – Float to keep contact information updated with supervisor at all times.