Rare Patient Services Training Lead

UCB•Raleigh, NC

3d•Hybrid

About The Position

This role is for a Patient Support Program Training Lead who is strategic, collaborative, and impact-driven to join the Patient Services team. The position is based in one of UCB’s offices: Smyrna, GA, Raleigh, NC or Boston MA, and is not a remote role. The individual will lead the design and delivery of training programs that enable patient services and reimbursement teams to perform at their best. This role translates complex program strategies into practical learning experiences that support patient access and operational excellence, ensuring teams have the necessary knowledge, tools, and capabilities to deliver consistent, high-quality support across the patient journey.

Requirements

Bachelor’s degree in business, communications, or related field
5+ years of experience in biopharma or patient support programs
Willingness to travel up to 20%
1 year experience leading or supporting the developing and delivery structured training programs within biopharma

Nice To Haves

Experience delivering both in-person and virtual training
Excellent communication and facilitation skills
Proven ability to collaborate across cross-functional stakeholders
Knowledge of regulatory and compliance requirements in patient services
Experience supporting reimbursement or payer-related training
Strong public speaking and workshop facilitation skills
Demonstrated ability to drive continuous improvement

Responsibilities

Lead end-to-end training strategy for biopharma patient support programs
Content development & delivery of engaging learning solutions, including workshops and digital modules
Build reimbursement training aligned with payer and market requirements
Identify training gaps and implement targeted capability solutions
Track training effectiveness and continuously improving learning programs
Facilitate both in-person and virtual training to cross-functional groups