Patient Services Lead

Tepeyac Community Health Center•Denver, CO

5d•$27 - $28•Hybrid

About The Position

The Patient Services Lead position is the fourth step within the Patient Services series. This position will be a frontline lead to the Patient Services team, will know how to perform the duties of PS1, PS2, and PS3, and will train staff on performing these duties to meet position expectations. The Patient Services Lead will support the Patient Services Supervisor and the Patient Services Manager in supervision, de-escalation, and other areas of performance management.

Requirements

High school diploma or equivalent
Three or more years of customer service experience
At least one year in healthcare
At least one year of supervisor or lead role/experience
Flexible and adaptable. Willing to jump in where needed.
Able to understand and keep up with updates to all program regulations, policies and procedures.
Excellent oral and written communication skills.
Organized, able to multi-task and work in a busy clinic setting.
Ability to explain detailed concepts such as: Medicaid/CHP+ Enrollment Process, program benefits, policies, and procedures in a way that the general population can understand.
Sensitivity to low income and ethnic minority communities.
Higher level math skills, self-motivated and able to achieve results through good organizational skills, ability to work independently, self-directed and a functional team member, ability to prioritize.
Strong initiative and passion to advocate and provide healthcare to the underserved.
Proof of required vaccinations must be provided prior to starting employment.
All employees of Tepeyac Community Health Center are required to be Colorado residents at time of hire and through their duration of employment.

Responsibilities

Knowledge and understanding of patient payer terminology, eligibility, and insurances accepted, to include Medicare, Medicaid, Commercial, and clinic specific programs.
Skilled at receiving and processing collection of payment and proper cash handling procedure.
Quality scheduling to include active-schedule management and maintaining the clinic schedule.
Excellent customer service, cultural sensitivity, and confidentiality.
Follow appropriate telephone protocol for patients and employees.
Initiate, update and maintain electronic medical records.
Responsible for patient-related data collection for process and quality improvement.
Actively enrolls and engages patients with Patient Portal.
Responds to patients' questions by following and informing of our policies and procedures.
In coordination with the security guard or hospitality clerk, actively monitor lobby area for, security, safety concerns, and cleanliness.
Report signs of abuse/neglect of patients or staff members to a clinic manager immediately.
Support the Clinical team with all administrative, planned care initiatives.
Maintains visitor check-in process.
Assists patients in filling out registration forms.
Confirms appointments via phone call to patients.
Participation in organization, site workgroups, or committees as requested.
Basic understanding of financial enrollment and refers when appropriate.
Receiving dropped off labs and basic knowledge of specimen handling and storage.
Reads data, corrects errors, and reports inefficiencies
Collects data and writes reports as requested.
Request support from professional staff when needed.
Train staff on duties for PS1 and PS2
Be a frontline lead
Managing day to day operations and workflows
Coordinating with PSS/PSM on daily staff coverage
First line of contact for de-escalation
Will work at another site as needed
Attend required internal meetings, trainings, and events.
Other duties as assigned.