Patient Services Representative - Lead

Aviva Health•Roseburg, OR

4d•$19 - $24•Onsite

About The Position

Aviva Health is a dynamic and mission-driven federally qualified health center (FQHC). Committed to providing comprehensive and compassionate healthcare services, Aviva Health offers a holistic approach to care, addressing patients' medical, behavioral health, dental, and social service needs. As a vital healthcare resource in the community, Aviva Health fosters a collaborative and supportive work environment where dedicated healthcare professionals have the opportunity to make a meaningful impact on the lives of individuals and families. Join us at Aviva Health and be part of a team that is dedicated to making a difference in the lives of our patients and the community we serve.

Requirements

High school graduate or equivalent education.
Two year’s clerical experience in a clinical or health care setting preferred.
Must have familiarity with medical terminology and anatomy.
Demonstrated knowledge of office practices and procedures.
Demonstrates ability in the care and handling of patients in all groups, including but not limited to, consideration of the special needs and behaviors of each group.
Must be able to type 40 wpm.
Must possess a valid Oregon driver's license.

Responsibilities

Supervising the daily activities of the medical reception staff.
Utilizing established procedures to schedule patients and assist in providing care for patients as appropriate.
Ensuring efficient and effective work flow of patients during scheduled clinic hours through joint planning and problem solving with reception and clinic staff.
Collaborating with immediate supervisor to establish, define and refine department goals and objectives consistent with Clinic’s Mission and demonstrates satisfactory progress towards these goals and objectives.
Assisting Operations with staff work schedules, handling time off requests, processing timesheets and monitoring absenteeism and tardiness. Working with Operations to ensure proper coverage in all departments.
Calculating individual patient charges for services; collecting payment and/or explaining payment process.
Recording receipt of fees in practice management system.
Promoting a strong belief in Aviva Health’s philosophy, purpose, mission and ideals.
Exhibiting the ability to make effective decisions based on verifiable and measurable data/criteria.
Promoting positive customer relations and service to both internal and external customers by providing excellent customer service to all patients in a non-discriminatory confidential, professional, friendly manner that builds dignity for each individual customer.
Responding to co-workers needs and requests in a respectful, friendly and prompt manner.
Establishing and maintaining effective working relationships with patients and coworkers.
Displaying a high level of initiative, effort and commitment towards completing assignments efficiently. Working with minimal supervision.
Checking for errors in patient charts. Verifying demographics and financial information including verifying continued eligibility with patients upon checking in. Updating patient charts and computer files.
Providing assistance to staff that may need additional training or coaching.
Implementing departmental policies and educating staff and patients regarding the implications of the same.