Patient Support Operations Supervisor
About The Position
RG Healthcare Solutions is a trusted partner for healthcare facilities, specializing in providing essential patient support services that enhance operational efficiency and the overall patient experience. We are seeking an experienced and dedicated Supervisor to lead our Patient Support Associate / Hospital Porter team, pending contract award at a major medical center in San Antonio. Are you a proven leader with a passion for ensuring exceptional patient experiences in a healthcare setting? We are looking for a Supervisor to guide, train, and manage our team of Patient Support Associates / Hospital Porters. You will play a critical role in overseeing the safe, efficient, and courteous movement of patients, visitors, and staff throughout the facility, ensuring they receive a warm welcome, clear guidance, and essential mobility assistance. This is a key leadership position focused on operational excellence and the highest standards of patient care and dignity.
Requirements
- Minimum of 3 years of supervisory experience, with a strong emphasis on leading teams in a healthcare or patient-facing service environment.
- CPR-BLS certification required.
- Proficiency in understanding and ensuring the correct operation of patient transport equipment and safety protocols.
- Fluent in English, with the ability to read, write, and communicate effectively.
- Exceptional interpersonal skills; ability to represent RG Healthcare Solutions positively, demonstrate caring and service-oriented behaviors, and effectively de-escalate emotionally charged situations.
- Strong judgment, ability to follow complex directions (oral and written), and excellent communication with patients, families, healthcare staff, and leadership.
- Basic math skills and familiarity with medical terminology.
- Must be at least 18 years of age.
- Must be a U.S. citizen or legal resident.
- Must be able to pass a background check and obtain necessary facility access credentials.
Nice To Haves
- Experience managing patient transport, escort services, or similar patient support operations is highly desirable.
- Experience directly overseeing roles like Patient Support Associates or Hospital Porters.
- CNA, CMA, HHA certification or equivalent direct patient care support experience.
- Associate Degree preferred.
Responsibilities
- Supervise, train, mentor, and motivate Patient Support Associates / Hospital Porters to achieve peak performance, foster teamwork, and drive continuous quality improvement.
- Oversee daily operations for patient greeting, navigation, transport, and mobility assistance. Organize workflows and manage staff scheduling to ensure seamless service delivery across all facility areas.
- Ensure all team members provide a warm, friendly, and helpful first impression, clear information, and respectful assistance. Uphold patient rights and dignity in all aspects of the role.
- Act as a subject matter expert on all functions of the Patient Support Associate / Hospital Porter role, including safe patient transport, assisting with entering/exiting vehicles and medical equipment, discharge assistance, adherence to safety protocols, and maintaining documentation.
- Monitor team productivity, provide constructive feedback and coaching, set performance goals, and implement strategies to reduce inefficiencies and improve patient turnaround times.
- Receive and resolve patient and staff complaints, and serve as the escalation point for complex issues that arise within the portering services.
- Ensure strict adherence to all legal requirements, company policies, and facility procedures related to patient support, safety, and conduct. Oversee disciplinary actions as needed.
- Maintain clear communication with leadership, provide daily staffing updates, and report on operational metrics on a weekly, monthly, and annual basis.
- Assist in maintaining adequate equipment (wheelchairs, walkers, etc.) and supply levels for the Patient Support team.
- Foster positive relationships and clear communication with other departments to ensure a cohesive and supportive patient journey.
Benefits
- Full-time position
- 401(k) with matching
- Health, Dental, and Vision Insurance
- Professional Growth: Opportunities for training and advancement within RG Healthcare Solutions.
- Supportive Environment: Be part of a dedicated team committed to excellence and compassionate care.
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Retirement plan
- Vision insurance
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
