Patient Support Coordinator

Community Care Physicians•Town of Niskayuna, NY

26d•$21 - $28•Onsite

About The Position

Community Care Internal Medicine in Niskayuna is looking for a full time Patient Support Coordinator to join their team! This is a 40 hour work week, Monday-Friday, 8:00am-4:30pm.

Requirements

High school diploma or equivalent.
Three years of administrative experience in a medical office setting.
Knowledge of organization/office policies and procedures.
Knowledge of computer systems, programs and applications.
Maintain strictest confidentiality and discretion.
Ability to exercise initiative, problem-solving, decision-making.
Ability to establish priorities and coordinate work activities.
Ability to use interpersonal skills to establish/maintain cooperative relationships with patients, family members, physicians, providers, managers, co-workers and external customers.
Ability to communicate clearly and concisely.

Nice To Haves

Associate’s Degree in health or business administration preferred.
Working knowledge of Microsoft products preferred.

Responsibilities

Work all job aspects/areas of the front desk/reception area as needed.
Track all orders placed in Allscripts. Ensure patient records are received from specialty practice, radiology facility, or other healthcare professional and scanned to the chart, adhering to PCMH and QI standards.
Index and categorize faxed and scanned documents in the Touchworks Scan Application and close out each order in Allscripts.
Schedule outside appointments in a timely manner, relative to urgency, and cancel/reschedule patients when necessary.
Communicate with specialist offices and diagnostic facilities to set up necessary appointments and testing for patients as instructed by the providers.
Close out daily batches/deposits comparing them to our daily charges and resolve errors when necessary.
Assist with the Claim Attention and On Hold Correction Report.
Review all charge passing “encounters” and follow through on corrections.
Assist with/delegate schedule changes for the providers.
Assist with training and coordinating reception staff and help them develop performance goals and objectives.
Routinely monitor available appointments, patient flow, confirmation calls pre-visit planning calls and pre-op appointments.
Ensure compliance with regulations and with office’s standards of quality patient care.
Identify and resolve operational problems within reception/scheduling.
Participate in professional development activities to keep current with health care trends and practices.
Schedules patients for surgical procedures and obtains all necessary information upon arrival of patient.
Complete prior authorizations and verify patient insurance.