Patient Support Coordinator - Neurology Clinic
Seattle Children's•Seattle, WA
•$23 - $35•Onsite
About The Position
This position is Monday-Friday from 9:00am-5:30pm. Responsible for performing a variety of patient care support tasks while modeling Seattle Children's core values by providing excellent quality customer service experiences for Seattle Children's patients, families, and clinical partners. Patient Support Coordinators act as a liaison between patients, families and the RN and provider teams.
Requirements
- High school diploma or equivalent experience
- Minimum three years of related experience in the areas of customer service, patient support, and/or office management including administrative work in a clinical setting
Nice To Haves
- Bachelors degree
- Healthcare/ medical back office experience
Responsibilities
- Answering high volume phone lines including prioritizing, screening, and routing calls
- Gathering and documenting appropriate information
- Recognizing time sensitive messages and responding accordingly
- Supporting prior authorizations for medication and supplies
- Managing customer flow by answering questions, resolving conflicts, and notifying appropriate staff of issues
- Providing research and follow-up
Benefits
- medical
- dental
- vision plans
- 403(b)
- life insurance
- paid time off
- tuition reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
