Patient Support Center Specialist

CPS • Louisville, KY

9d

About The Position

The requirements for the Patient Support Center Specialist serve as the primary point of contact for customers, handling inbound and outbound calls, responding to inquiries, resolving issues, and providing information about products and services. This role requires excellent communication, customer service, and problem-solving skills, as well as the ability to manage multiple tasks in a fast-paced environment. Responsibilities include documenting customer interactions, updating account information, maintaining accurate records, and ensuring a positive customer experience during every interaction. The ideal candidate is detail-oriented, proficient in basic computer applications and CRM systems, and capable of meeting performance, quality, and customer satisfaction standards while working effectively both independently and as part of a team.

Requirements

• Excellent communication skills.
• Excellent customer service skills.
• Excellent problem-solving skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Proficiency in basic computer applications.
• Proficiency in CRM systems.
• Ability to meet performance, quality, and customer satisfaction standards.
• Ability to work effectively both independently and as part of a team.

Nice To Haves

• Detail-oriented

Responsibilities

• Serve as the primary point of contact for customers.
• Handle inbound and outbound calls.
• Respond to customer inquiries.
• Resolve customer issues.
• Provide information about products and services.
• Document customer interactions.
• Update account information.
• Maintain accurate records.
• Ensure a positive customer experience during every interaction.

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed