Patient Support Center Representative

Greater Portland Health•South Portland, ME

7d•$20 - $22•Onsite

About The Position

We are looking to add a skilled and personable Patient Support Center Representative to our team. The PSCR is the most important initial point of contact for patients and external providers calling into GPH. You will be answering phone calls in a patient-focused manner to assure exceptional care and patient access. The ideal candidate will have the highest standard of customer service and compassion for others, and will perform all duties in a manner consistent with our mission, values, and customer service standards. This position is not eligible for a hybrid or fully-remote schedule. If you have customer service experience, have excellent people skills, and believe in a mission that focuses on helping underserved members of our community then we would love to meet you! We are a mission-driven team focused on taking care of each other and our community. And we're growing!!

Requirements

High school diploma or equivalent GED equivalent is required.
Level 3 English is required.
Strong customer service skills required.

Nice To Haves

Call center experience in a healthcare setting preferred.
Knowledge of Medicare, Medicaid, managed care, HMOs, and private insurance

Benefits

Organization-wide incentive bonus of up to 5% of annual base salary
Health, Dental, Vision Insurance (Employer – Employee shared)
Health Savings Accounts with employer contributions
Flexible Spending Accounts
Employer paid Life insurance, Short-term and Long-term Disability
403(b) employer match up to 3%
Generous PTO package, including paid personal days, holidays, and time to volunteer
Bereavement and Military Leave
Non-CME training reimbursement up to $300 for full-time (32 hour) employees
Tuition assistance up to $1,500 for full-time (32 hour) employees
Gym membership reimbursement up to $300