Patient Support Associate (Bilingual English/Spanish)

Aaron Center Inc•Scranton, PA

3d•$14 - $17•Onsite

About The Position

The Aaron Center has been a premier provider of outpatient mental health services in the Scranton area since 1997. Our established and stable organization is deeply rooted in the local community, delivering compassionate and professional care. We are seeking a dedicated full-time Patient Support Associate to serve as a liaison for potential and current patients. This role involves addressing compliance issues, resolving patient concerns, and ensuring chart compliance according to guidelines.

Requirements

GED or High School Diploma
Reliable
Non-judgmental attitude with the ability to listen, empathize, and accept others.
Excellent telephone and communication skills.
Ability to work independently and cooperatively with patients, co-workers, and supervisors.
Adherence to ethical standards.
Maintain confidentiality and professionalism at all times.
Proficiency in English.
Computer skills for electronic scheduling, billing, and future software use.
Bilingual English/Spanish proficiency

Responsibilities

Greet and assist patients upon arrival, gathering necessary information for services.
Make reminder calls for upcoming appointments and notify patients of co-pay requirements.
Collect co-pays and payments for both in-person and virtual appointments.
Scan insurance cards and photo IDs into patient charts.
Reconcile daily finances and complete the “cash bag” at the end of the business day.
Check voicemail and return calls before the end of the day.
Monitor and forward emails to appropriate personnel or upload information to patient charts.
Secure the building at the end of the day
Answer incoming calls and gather vital patient information, documenting appropriately.
Review and present intake information.
Verify patient demographics.
Identify patient needs and provide support or referrals if necessary.
Ensure encounter forms and consents are signed at check-in.
File documents to patient charts and route non-billable items appropriately.
Prepare Coordination of Care (COC) request letters.
Document non-billable patient contact and declines of COC.
Collaborate with therapists to re-engage patients.