Patient Support Assistant (PSA) - Family Medicine - Niles

Nevada System of Higher Education•Niles, OH

12d•$18 - $27•Hybrid

About The Position

The Patient Support Assistant (PSA) in Family Medicine will be responsible for handling incoming telephone calls from patients, physicians, and other departments, ensuring each interaction meets NorthShore's telephone customer service standards and practice protocols. This role involves utilizing Epic for scheduling and registering patients, obtaining prior authorizations for procedures, reviewing provider templates, and providing general administrative support under the guidance of physicians and the Practice Manager. The position is full-time, Monday-Friday, 9 am – 5:30 pm, and may require travel to other sites as needed by the department.

Requirements

High school diploma or equivalent work experience is required.
1 – 2 years in an administrative/customer service position
EPIC knowledge and experience preferred.
Enjoy working at a fast past with the capacity to multi-task, displays flexibility, and takes initiative

Nice To Haves

Graduate of an accredited medical assisting program is preferred, but not required.

Responsibilities

Answer all incoming telephone calls from patients, physicians, and other departments and handle each as appropriate in accordance with NorthShore telephone customer service standards and practice protocols including documenting in Epic telephone encounters
Utilize Epic to schedule and register all new, established, and post-procedure patients in accordance with patient and physician preferences, physician availability, and practice protocols
Obtain prior authorization for procedures
Review provider templates
Provide other administrative support under the direction of the Physicians and Practice Manager