Patient Support Assistant - Behavioral Health - Evanston Hospital

Endeavor Health•Evanston, IL

8d•Hybrid

About The Position

The Patient Support Assistant - Behavioral Health role at Evanston Hospital is a full-time position responsible for managing the front desk and waiting area, ensuring smooth patient flow, and supporting the clinical team. This role involves handling patient and physician communications, scheduling appointments, obtaining necessary authorizations and records, and providing administrative support under the direction of physicians and the Practice Manager. The position requires excellent customer service skills and the ability to work in a fast-paced environment.

Requirements

High school diploma or equivalent work experience is required.
1 – 2 years in an administrative/customer service preferred.
EPIC knowledge and experience preferred.
Excellence in customer service.
Enjoy working at a fast past with the capacity to multi-task, displays flexibility, take initiative, and utilize multiple resources to support the role.

Nice To Haves

Travel based on department needs (may travel to Skokie Hospital)

Responsibilities

Manage front desk and waiting area communication from front to back office to move patients through their visits and support the clinical team.
Answer all incoming telephone calls to the department from patients, physicians, and other departments while handling each as appropriate in accordance with NorthShore telephone customer service standards and practice protocols including documenting in Epic telephone encounters.
Utilize Epic to schedule and register patients for multiple providers, sites and services.
Obtain prior authorization, records and orders as needed to ensure patients arrival to the department to be seamless.
Familiarize yourself with physician preferences, physician availability, practice visit types, and practice protocols.
Obtain prior authorization as needed.
Review department templates daily to ensure patient access and template efficient utilization.
Informing Practice Manager of concerns.
Provide other administrative support under the direction of the Physicians and Practice Manager.