Patient Support Advocate
About The Position
Join Us at TailorMed – Transforming Healthcare Affordability Awarded Best in Class in Health Equity 2025 At TailorMed, we’re on a mission to eliminate barriers across the entire medication journey—from affordability to access and adherence. As a pioneering force in healthcare, we’re building a new category that transforms how patients, providers, pharmacies, life sciences, and payers collaborate to ensure every patient receives the treatment they need without delay. Our enterprise solution streamlines the full lifecycle of patient support programs, reducing the cost of care and driving better outcomes. With the nation's largest Affordability Network—deployed across 800+ hospitals, 1,300 clinics, and 650 pharmacies—we’re reshaping healthcare with innovative automation and industry-leading partnerships. If you’re passionate about making healthcare more accessible and impactful, we’d love to have you on our team. Join us and help redefine what’s possible. Learn more at tailormed.co. The Patient Support Advocate acts as an extended resource for patients, working to secure clear outcomes on affordability applications and claims status. This role is critical to maintaining accurate, efficient, and quality-driven documentation throughout the process.
Requirements
- 2 years of experience in a healthcare environment
- 2+ years in heavy outbound call environment
- Customer service experience and etiquette
- Experience in working in remote environment
Nice To Haves
- Experience working within a EMR/EHR system is a plus
Responsibilities
- Outbound calls to programs and payers to obtain claims and application status
- Inbound call engagement and facilitation to appropriate team members
- Fax management and facilitation across clients
- Data entry across EMR + internal CRMs
- Application approval and denial review
Benefits
- Competitive salary + equity
- Premium medical, dental, and vision insurance plans, a wide range of voluntary and supplemental benefits, and 24/7 benefits access and support - all effective from your first day of work
- 401(k) plan with a 4% employer match
- Paid holidays, vacation, and sick leave
- Six weeks of paid parental leave
- Company-paid life insurance
- New MacBook, plus all of theCompany provided equipment and technology you’ll need to be successful in your role
- The opportunity to help shape the future of healthcare
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
