PATIENT SUPP GENERALIST

Centro San Vicente•El Paso, TX

7d•$0 - $15•Onsite

About The Position

Under the direction of the Business Office Supervisor, assists in performing the functions of a Patient Support Services Specialist, Patient Access Representative, Appointment Clerk and Switchboard Operator. Assist in providing coverage at all clinic sites.

Requirements

Computer literate.
Ability to maintain patient confidentiality.
Ability to work with a diverse patient population.
Ability to work at the time and location assigned.
Knowledge of insurance billing, Medicare, and Medicaid billing.
Well-developed verbal and written communication skills.
Skilled in alpha/number filing and strong skills in numeric organization.
High school diploma or GED.
Minimum of three months experience working in a healthcare environment.

Nice To Haves

Training or experience in medical records preferred.
Experience in private insurance, Medicare/Medicaid preferred.
Bilingual in English/Spanish preferred.

Responsibilities

Checks patients in and out.
Collects and posts payments.
Handles patient inquiries and responds to their questions and concerns.
Gathers required documents from client for registration.
Assures that all required forms are complete and signed.
Enters information gathered from the client into the practice management software.
Assists in updating demographic and insurance information, as needed.
Verifies insurance eligibility and PCP, by phone and website.
Communicates with other department staff regarding the scheduling of patients.
Balances monies collected daily against the computer and daily ledger sheet.
Obtains copies of third party identification cards.
Participates in Performance Improvement when required.
Verifies patient balances and communicate balances with Billing and Collections Supervisor regarding the collection of past due balances.
Makes appointments for all patients, in person or by telephone in accordance with defined appointment procedures, and in agreement with provider schedules and clinic hours.
Assists the Patient Support Specialists in handling client requests, registering walk-ins and directing patient flow.
Screens calls and provides essential information (i.e. address and telephone number) for accuracy and updates information in the computer.
Verifies patient demographic information (i.e. address and telephone number) for accuracy and updates information in the computer.
Communicates all scheduling changes and problems to the Business Office Supervisor in a timely manner.
Calls patients on a daily basis to remind them of their appointment for all providers.
Responsible for re-scheduling patients as needed when scheduling changes occur.
Handles phone inquiries and route calls to appropriate department or staff.
Provides brief information concerning the services available and hours of operation.
Ensures appropriate telephone coverage while leaving the station.
Transfers calls to the answering service for “After Hour Calls”.
Performs clerical duties and other tasks as assigned by the department managers.
Verifies patient’s eligibility with insurances.
Communicate with patients regarding their benefits and coverages to include explanation of deductibles, copayments and coinsurance.
Communicates and demonstrates the mission, vision and values of the Center.
Performs other related duties as assigned.