Patient Specialist
About The Position
Smile One Services is the off-site support center for Smile Dental Partners and Daydreams Procedure Center, providing essential operations that keep our multi-specialty dental practices running smoothly. We handle call center operations, bilingual support, insurance verification, and surgical treatment coordination and scheduling for five West Michigan locations, including pediatric and adult dentistry as well as orthodontics. We’re seeking motivated, organized, and customer-focused professionals to join our team. Working at Smile One Services means being part of a collaborative environment where your contributions directly support patient care, help streamline operations, and ensure a seamless experience for families and staff alike. Our patient specialists are the heart of our practice – they are the first impressions to be made on our patients. Our team plays an essential role in helping the operations of the office run smoothly and delivering best in class patient care.
Requirements
- Customer service experience
Nice To Haves
- Dental office experienced
Responsibilities
- Responsible for scheduling new patients and effectively managing both the Doctor and Hygiene schedules
- Act as a liaison or case manager between the practice and the patient
- Answer questions about treatment plan, discuss financial options, and make agreements about treatment, cost, and method of payment
- Schedule treatment for patients who have existing treatment plans
- Ensure that patients with outstanding balances are informed of the practice’s financial policy
- Track and record the referral source on all new patients.
Benefits
- Paid Holidays and Paid Time Off (PTO)
- 401(k) Retirement Plan
- Health and Vision Insurance
- Employer-Paid Dental Insurance, Life Insurance, Care.com Membership & Employee Assistance Program
- Supplemental Coverage (Disability, Critical Illness, Accident)
- Paid Scrub Allowance
- Career Growth and Development Opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
